Reviews of My WCEC

By: Wood County Electric Cooperative Inc. App

List of user reviews and ratings for My WCEC

Total ratings

4.31 (Rating count: 57)

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Review summary

Users praise the app for being easy to use and for convenient bill payment and outage/usage visibility, including support for prepaid accounts. Repeated issues focus on top-up failures, card payment problems, and stability glitches. While the app is useful and generally reliable for everyday payments, funding and reliability issues limit consistency for some users.

Pros

Easy to use and understand
Simple bill payment across multiple accounts
Provides usage information and outage visibility
Support for prepaid accounts
Helpful in-person customer service (office Quitman)

Cons

Cannot adjust payment amount
Top-up/add funds failures or delays
Debit/credit card payments not accepted or unauthorized charges
Glitches and intrusive popups causing interruptions
Intermittent reliability on Android requiring reinstall

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User Reviews

Recent rating average: 4.40

All time rating average: 4.31

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15% (3)

Date	Author	Comment
2025-01-18	Ch*****	☺️
☺️
2025-01-14	Jo*****	so far so good.
so far so good.
2024-04-22	Am*****	Easy to use and understand
Easy to use and understand
2023-09-02	Au*****	Unable to adjust payment amount.
Unable to adjust payment amount.
2023-07-22	R *****	Total monopoly on electric service and they take full advantage of it. Electric always going out. Very unprofessional and down right rude. Terrible ppl that work there.
Total monopoly on electric service and they take full advantage of it. Electric always going out. Very unprofessional and down right rude. Terrible ppl that work there.
2022-11-28	Bu*****	Very friendly people in the office in Quitman. Very helpful.
Very friendly people in the office in Quitman. Very helpful.
2022-10-17	Ro*****	Works fine for me as a WCEC customer.
Works fine for me as a WCEC customer.
2022-08-12	St*****	This app is effective for giving me usage info and paying multiple accounts concisely.
This app is effective for giving me usage info and paying multiple accounts concisely.
2022-01-02	Br*****	App works well and let's me easily pay my bill and view/report outages.
App works well and let's me easily pay my bill and view/report outages.
2021-11-24	As*****	Easy to use
Easy to use