Reviews of Wing Shack

By: WingShack

List of user reviews and ratings for Wing Shack

Total ratings

4.15 (Rating count: 1,444)

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Review summary

Users praise Wing Shack's app for its ease of use and the consistently good quality of the food and service. However, multiple reviews highlight significant issues such as the cart emptying when the app is minimized, poor order tracking within the app, navigation problems, sign-in difficulties, and limited order management features. While the app runs smoother than some chain apps and offers appreciated promotions, these persistent problems impact the overall user experience.

Pros

App is easy to use and straightforward for ordering.
Food quality is consistently good, especially wings and deep-fried mushrooms.
Staff and service at locations are friendly and efficient.
Promotional discounts and automatic birthday discounts are appreciated.
App runs smoother than many national chain apps.

Cons

The app often wipes the cart when the app is minimized or the phone screen goes dark.
App lacks order tracking within the app; users must check email for order status.
Navigation and UI can be problematic with elements not fitting the screen properly.
Issues with account sign-in and inability to check out as guest.
Limited ability to manage orders: no way to see current order, reorder previous orders, or track progress within app.

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User Reviews

Recent rating average: 4.00

All time rating average: 4.15

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1% (5)

Date	Author	Comment
2024-11-25	Pa*****	It is a work in progress and the cart ends up empty if you let the screen go dark or click into another app for a second. Then have to reset it to get it to find the store menu again and or for the order now option to work. The food is good.
It is a work in progress and the cart ends up empty if you let the screen go dark or click into another app for a second. Then have to reset it to get it to find the store menu again and or for the order now option to work. The food is good.
2024-11-14	Vi*****	I love the ease of navigating the app to order. The Johnstown staff is always a delight. Friendly, efficient and always with a smile. Thank you the delicious food and great service. L
I love the ease of navigating the app to order. The Johnstown staff is always a delight. Friendly, efficient and always with a smile. Thank you the delicious food and great service. L