Reviews of OCBC Macau

By: OCBC Bank (Macau) Limited App

List of user reviews and ratings for OCBC Macau

Total ratings

3.33 (Rating count: 235)

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Review summary

The OCBC Macau app works well on Android 12 for some users, allowing easy transaction history viewing. However, many users report crashes, inability to launch or login on Android 12, 13, and certain Xiaomi devices. The app redirects users to webpages or physical branches, leading to frustration. Additionally, customer service at physical branches is reported as poor, with long waiting times and unhelpful staff. Overall, the app suffers from significant stability and usability issues affecting a broad user base.

Pros

Works fine on Android 12
Able to view transaction history easily on some devices

Cons

App crashes or does not launch on multiple devices and Android versions (Android 12, Android 13, Xiaomi devices)
Poor customer service and long waiting times at physical branches linked to app services
The app often redirects users to a webpage or bank branch rather than providing in-app functionality
Login issues and inability to use the app properly

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User Reviews

Recent rating average: 1.70

All time rating average: 3.33

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83% (10)

Date	Author	Comment
2024-11-07	Th*****	Good
Good
2023-06-28	Lo*****	Recently crash and cannnot launch the app, please fix it
Recently crash and cannnot launch the app, please fix it
2022-10-03	Ja*****	Works fine on Android 12, can view transaction history with ease now 👍🏻
Works fine on Android 12, can view transaction history with ease now 👍🏻
2022-08-22	sh*****	The aps it's not open on my android 12
The aps it's not open on my android 12
2022-08-08	Ma*****	app doesn't work on android 13
app doesn't work on android 13
2022-02-27	Je*****	Useless, app doesn't even open
Useless, app doesn't even open
2022-02-07	Ao*****	not working in Redmi k40 miui 13
not working in Redmi k40 miui 13
2022-02-01	De*****	does not work with Xiaomi 12
does not work with Xiaomi 12
2021-12-30	Ma*****	想搞個過數易，在app度就叫我去網頁，在網頁就叫我去分行？！好好玩呀？
想搞個過數易，在app度就叫我去網頁，在網頁就叫我去分行？！好好玩呀？
2020-11-04	Ha*****	Useless app, even going to apply for it at the bank ia a waste of time. Application for this service takes one hour and no one at the service counter during lunch hours. Horrible service from the counter staff who tries to ask me to wait till the service counter staff gets back from lunch and have no idea when will this person be back from lunch.
Useless app, even going to apply for it at the bank ia a waste of time. Application for this service takes one hour and no one at the service counter during lunch hours. Horrible service from the counter staff who tries to ask me to wait till the service counter staff gets back from lunch and have no idea when will this person be back from lunch.