Reviews of Wetzel's Pretzels

By: Kahala

List of user reviews and ratings for Wetzel's Pretzels

Total ratings

4.42 (Rating count: 2,298)

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Review summary

Users report the Wetzel's Pretzels Android app is unreliable and difficult to use. The most common issues are sign-in and account creation failures (can't create an account, password resets fail, age verification errors), rewards problems (points not credited or lost after updates, redemption failures), and promotional misinformation (promises of a free pretzel on download that users say are not honored). Additional frequent complaints include general app instability after updates (login outages, location errors) and malfunctioning features like receipt scanners. Product pretzels are praised, but the app experience undermines the brand.

Pros

Rewards feature highlighted by users (Cool app for rewards!).

Cons

Frequent sign-in and account creation failures (can't create account, password reset issues, age verification errors).
Rewards/points not credited or redeemable; points lost after updates.
Promotional promises (free pretzel) are misleading or not honored.
General app instability after updates (login outages, location/order issues).
Scanner/receipts feature not functioning, affecting rewards and checkout.

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User Reviews

Recent rating average: 1.40

All time rating average: 4.42

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19% (35)

Date	Author	Comment
2026-05-02	Mi*****	tastes great, made fresh
tastes great, made fresh
2026-04-30	Da*****	false advertising on their free pretzel promo, stored closed hours early
false advertising on their free pretzel promo, stored closed hours early
2026-04-11	Je*****	Opened the app to see about using my bday reward for $5 off an order.Its supposed to be good until a week from my actual birthday date.When I clicked on the reward it didn't bring up a barcode to scan,just had the picture of the $5 off coupon with no way to use it.I just now uninstalled the app and reinstalled and attempted to sign in again and after entering all my information,it gave me a 404 error code,so now I can't get into my profile at all and no chance of using my bday reward.Sucks.
Opened the app to see about using my bday reward for $5 off an order.Its supposed to be good until a week from my actual birthday date.When I clicked on the reward it didn't bring up a barcode to scan,just had the picture of the $5 off coupon with no way to use it.I just now uninstalled the app and reinstalled and attempted to sign in again and after entering all my information,it gave me a 404 error code,so now I can't get into my profile at all and no chance of using my bday reward.Sucks.