Reviews of Westside

By: Trent Limited

List of user reviews and ratings for Westside

Total ratings

4.00 (Rating count: 19,975)

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Review summary

Users praise the good quality and unique product collection of Westside, but overwhelmingly report poor app performance characterized by frequent crashes, nonfunctional search and filters, and buggy wishlist features. Customer service is criticized for being unresponsive and ineffective, especially regarding returns, refunds, and order status updates. Many users report delayed or missing orders and no option for returns/exchanges in the app, leading to a frustrating shopping experience despite the brand's reputation.

Pros

The product collection is unique and good.
Products themselves are of good quality.
The app is visually appealing.

Cons

The app frequently crashes and closes automatically.
Search, filter, and wishlist functionalities are broken or very slow.
Customer service is unresponsive and unhelpful, especially for order issues and returns.
Orders often get delayed, show incorrect status, or are marked returned without delivery.
The app lacks proper support for returns, exchanges, and refunds, causing user frustration.

User Reviews

Recent rating average: 1.40

All time rating average: 4.00

5 star

4500% (45)

Date	Author	Comment
2025-01-24	Ko*****	Application has lot of bugs. Everytime I open the app, after some time it closes automatically. Also, when I check the categories and select one, it says oops nothing here. Every time I open any product, the app crashes. So pissed with this experience. I uninstalled and reinstalled it multiple times but no use. No pending updates as well. Such a big brand can't resolve such lil bugs. Shame
Application has lot of bugs. Everytime I open the app, after some time it closes automatically. Also, when I check the categories and select one, it says oops nothing here. Every time I open any product, the app crashes. So pissed with this experience. I uninstalled and reinstalled it multiple times but no use. No pending updates as well. Such a big brand can't resolve such lil bugs. Shame
2025-01-23	Pr*****	Please make sharing a product useable, any sharing just takes you to the play store page if the app is not installed or redirects to the app if it is installed. What's the point of sharing when I'm not even sharing the product in your given share link? You're just making a way for people to install your app. I can open your app on my own, I don't need a share link to do that; I need it to show me the product that was shared to me smh.
Please make sharing a product useable, any sharing just takes you to the play store page if the app is not installed or redirects to the app if it is installed. What's the point of sharing when I'm not even sharing the product in your given share link? You're just making a way for people to install your app. I can open your app on my own, I don't need a share link to do that; I need it to show me the product that was shared to me smh.