Reviews of Drive Werner Pro

By: Werner Enterprises

List of user reviews and ratings for Drive Werner Pro

Total ratings

2.25 (Rating count: 318)

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Review summary

Users overwhelmingly express dissatisfaction with the Drive Werner Pro app, citing frequent logouts, slow performance, crashes, and difficulties submitting paperwork. The new app's map features and interface are considered inferior to the old app's, with many bugs affecting usability, such as inaccurate location data and clunky navigation. While a few appreciate updates and some new features like improved map centering and paperwork generation on Android, the general consensus is that the app requires significant improvements to reliability, usability, and performance.

Pros

Some users appreciate the improved map centering around the user's location and the new colored tabs on the jobs list.
Ability to generate paperwork on Android after recent updates has been acknowledged.
The app allows viewing pay, completed trips, and nearby authorized locations like fuel stops and rest areas.
Submitting trips is reportedly easier than before for some users.
The app has undergone updates aiming for bug fixes and usability improvements, which some users recognize as a positive effort.

Cons

App frequently logs users out, requiring repeated login attempts, creating significant frustration.
The app is slow, laggy, and prone to crashes, leading to unusable functionality at times.
Major issues with scanning and submitting paperwork, including lost or unreceived trip documents and malfunctioning scanning features.
Map functionality is poor: slow to load, inaccurate location data, inability to save settings, and missing pins or multiple pins represented inaccurately.
User interface is clunky, unintuitive, and less user-friendly than the previous version, with confusing login credentials and increased steps for tasks.
Security concerns noted, such as displaying pay information without requiring authentication.
Lack of reliable customer support or helpful error messages prevents users from resolving issues effectively.

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User Reviews

Recent rating average: 2.00

All time rating average: 2.25

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5% (12)

Date	Author	Comment
2024-12-06	Ja*****	Will the constantly being logged out ever get corrected? Also, the app doesnt seem to play well with firefox. Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
Will the constantly being logged out ever get corrected? Also, the app doesnt seem to play well with firefox. Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
2023-12-08	Do*****	Edit: can finally gen paperwork on android... Honestly the app is terrible, I'm disappointed to have to use this app for my job. It barely loads account info, no error messages or user feedback when there is an issue. Overall the app needs a ton of work on the back end (server side) and is poorly optimized for low bandwidth usage. Good luck using it. Please fix pop up boxes, make them cancellable when there is an issue loading. For those having issues, try clearing app storage.
Edit: can finally gen paperwork on android... Honestly the app is terrible, I'm disappointed to have to use this app for my job. It barely loads account info, no error messages or user feedback when there is an issue. Overall the app needs a ton of work on the back end (server side) and is poorly optimized for low bandwidth usage. Good luck using it. Please fix pop up boxes, make them cancellable when there is an issue loading. For those having issues, try clearing app storage.