Reviews of WellSpan

By: WellSpan Health

List of user reviews and ratings for WellSpan

Total ratings

4.42 (Rating count: 1,431)

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Review summary

Overall, reviews show WellSpan is easy to use and provides convenient, centralized access to appointments, test results, billing, and messaging with providers. The chat feature and one‑place access are repeatedly praised. However, frequent login/server reliability issues, occasional appointment booking failures, and limited medication ordering through the app are common drawbacks. Users also report frustrating automated phone support and, in some cases, data migration problems or missing information. Improvements in stability, scheduling, pharmacy integration, and human support would substantially raise user satisfaction.

Pros

Easy to use and navigate with a well-designed interface.
Centralized access to appointments, test results, billing, and other health information in one place.
Chat feature and direct messaging with providers/care team.
Convenient overall experience for tracking upcoming/past visits and test results.

Cons

Frequent login/server reliability issues and errors preventing use.
Occasional appointment booking failures through the app.
Limited medication ordering or pharmacy integration within the app.
Frustrating automated phone support/AI system and long wait times.
Data migration problems or missing information in the new system.

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User Reviews

Recent rating average: 4.80

All time rating average: 4.42

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2% (15)

Date	Author	Comment
2026-06-01	Sa*****	Wellspan is down. Can you fix this issue, I can't view messages.
Wellspan is down. Can you fix this issue, I can't view messages.
2026-05-30	Br*****	They amputated my leg and I have dealt with many Welspan Drs and I have no complaints. I have a hospital 10 minutes from my house yet if I need to see a specialist or have a serious issue, like I am going through now, I'll drive the hour to Welspan. Much better Equipment and Drs at Welspan than my little rural hospital who I only go to if it's a minor issue. What's nice is you don't have to drive all over to go to a Welspan Dr. their all fairly centrally located and easy to find.
They amputated my leg and I have dealt with many Welspan Drs and I have no complaints. I have a hospital 10 minutes from my house yet if I need to see a specialist or have a serious issue, like I am going through now, I'll drive the hour to Welspan. Much better Equipment and Drs at Welspan than my little rural hospital who I only go to if it's a minor issue. What's nice is you don't have to drive all over to go to a Welspan Dr. their all fairly centrally located and easy to find.
2026-05-27	MJ*****	Best place to get your health concerns taken care of.
Best place to get your health concerns taken care of.