Reviews of BlueStar Diabetes

By: WellDoc, Inc App

List of user reviews and ratings for BlueStar Diabetes

Total ratings

4.01 (Rating count: 257)

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Review summary

Users praise the BlueStar Diabetes app for its comprehensive tracking of diabetes-related metrics and supportive customer service. However, multiple users report installation problems, frequent crashes, syncing issues with glucose monitoring devices, and confusing access code requirements. While the app offers valuable features and insights for managing diabetes, technical reliability and user accessibility remain common challenges.

Pros

Helps users effectively track and control blood glucose, blood pressure, A1c, and overall diabetes management.
Supports connection and syncing with multiple types of glucose monitors, including Dexcom CGM.
Includes features for tracking medications, insulin, meals, nutrition, sleep, and exercise.
Responsive and helpful customer service with knowledgeable and friendly support staff.
Provides useful reports and summaries valuable for consultations with doctors.

Cons

App installation and reinstallation issues on certain devices, including Pixel 8, Pixel 9, and LG5 phones.
Frequent app crashes, freezing, and automatic deletion leading to data loss.
Problems syncing or saving data from paired blood glucose meters or continuous glucose monitors.
Demand for an access code with no clear instructions, limiting app usability for some users.
Delayed blood glucose readings and compatibility problems with Google Fit integration.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.01

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25% (5)

Date	Author	Comment
2024-09-04	Ka*****	Will not install on Pixel 8 or Pixel 9 phones. I spoke to Blue Star again today and they have no solution. The support person gave wrong info but the bottom line is that they still don't have a fix date.
Will not install on Pixel 8 or Pixel 9 phones. I spoke to Blue Star again today and they have no solution. The support person gave wrong info but the bottom line is that they still don't have a fix date.
2024-07-06	My*****	Overall, the app is good. However, when it tried to update, it couldn't and then the app was deleted off my phone automatically and I can't reinstall it. Not sure what the issue is.
Overall, the app is good. However, when it tried to update, it couldn't and then the app was deleted off my phone automatically and I can't reinstall it. Not sure what the issue is.
2024-04-02	De*****	Very helpful but does have some issues. Often doesn't save the first of a paired BG reading or will delete entire day's worth of data.
Very helpful but does have some issues. Often doesn't save the first of a paired BG reading or will delete entire day's worth of data.
2022-08-15	No*****	The Blue Star program is great It is helping me keep my blood glucose, blood pressure, and A1c, etc, under control. I've even lost 20 pounds! My doctor was going to put me on meds if I didn't take control of my health and Blue Star is certainly working for me.
The Blue Star program is great It is helping me keep my blood glucose, blood pressure, and A1c, etc, under control. I've even lost 20 pounds! My doctor was going to put me on meds if I didn't take control of my health and Blue Star is certainly working for me.
2022-04-27	De*****	BlueStar had contacted me directly with the problem I had with the app crashing. Their customer service was very patient and efficient. Thank you everything is working perfectly
BlueStar had contacted me directly with the problem I had with the app crashing. Their customer service was very patient and efficient. Thank you everything is working perfectly
2021-05-31	Sc*****	Don't waste your time with this app. If you are using a Dexcom CGM get the Dexcom Clarity app; it has better reporting (if this app has any significant reporting I've yet to find it), doesn't delay BG readings by 3 hours, doesn't make me sit thru 3 repeats of the splash screen, doesn't nag me with email about getting BG readings entered manually (when it should be picking those up from Dexcom)- luckily you can turn off the email nag. Oh, and it doesn't play very well with Google Fit.
Don't waste your time with this app. If you are using a Dexcom CGM get the Dexcom Clarity app; it has better reporting (if this app has any significant reporting I've yet to find it), doesn't delay BG readings by 3 hours, doesn't make me sit thru 3 repeats of the splash screen, doesn't nag me with email about getting BG readings entered manually (when it should be picking those up from Dexcom)- luckily you can turn off the email nag. Oh, and it doesn't play very well with Google Fit.
2021-03-23	R *****	I initially had problems with this app syncing with my dexcom g6 but tech support was able to finally resolve the issue and it's working now and logging my readings.
I initially had problems with this app syncing with my dexcom g6 but tech support was able to finally resolve the issue and it's working now and logging my readings.
2021-01-22	Is*****	I have been using this app for about 2 years now and it's a great and easy way to track blood sugar results. There is also a feature that let's you scan food bar codes so you can make better decisions about the food being consumed. I recently received assistance from Lena and she was absolutely amazing! She resolved my issue and was a great pleasure to chat with. She is an asset to your team/company and deserves a promotion and a raise!! Thank you Lena!
I have been using this app for about 2 years now and it's a great and easy way to track blood sugar results. There is also a feature that let's you scan food bar codes so you can make better decisions about the food being consumed. I recently received assistance from Lena and she was absolutely amazing! She resolved my issue and was a great pleasure to chat with. She is an asset to your team/company and deserves a promotion and a raise!! Thank you Lena!
2020-11-24	Ca*****	This is a great tool for recording my diabetes states. The only two downsides is the way you have to record blood pressure, sliding scale instead of inputting my numbers, and having a lot of saying and stuff when I save my numbers. I don't care about Budda or any of that other stuff. I want to know about my numbers. I need to correct my review. BlueStar does not have a sliding scale for recording Blood pressure. I was referencing a different app. So the only thing I don't like is the messages. A few months ago the blue star app quit working. It starts to open and then backs out completely. After several emails to blue star I stopped using it. I cannot uninstall and reinstall because I need a special code from CUNA but I am now in Texas and my wife retired from CUNA. It was good while it lasted.
This is a great tool for recording my diabetes states. The only two downsides is the way you have to record blood pressure, sliding scale instead of inputting my numbers, and having a lot of saying and stuff when I save my numbers. I don't care about Budda or any of that other stuff. I want to know about my numbers. I need to correct my review. BlueStar does not have a sliding scale for recording Blood pressure. I was referencing a different app. So the only thing I don't like is the messages. A few months ago the blue star app quit working. It starts to open and then backs out completely. After several emails to blue star I stopped using it. I cannot uninstall and reinstall because I need a special code from CUNA but I am now in Texas and my wife retired from CUNA. It was good while it lasted.
2020-10-23	Ka*****	As a t1 diabetic, this app has impressed me. I can connect multiple types of glucose monitors, keep track of my meds, insulin, meals, nutrition, sleep, exercise etc. It's a great tool to use with your doctor and has so many other features that are very customizable and easy to use.
As a t1 diabetic, this app has impressed me. I can connect multiple types of glucose monitors, keep track of my meds, insulin, meals, nutrition, sleep, exercise etc. It's a great tool to use with your doctor and has so many other features that are very customizable and easy to use.