Reviews of BlueStar Diabetes

By: WellDoc, Inc

List of user reviews and ratings for BlueStar Diabetes

Total ratings

4.01 (Rating count: 258)

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Review summary

Users praise the BlueStar Diabetes app for its comprehensive tracking of diabetes-related metrics and supportive customer service. However, multiple users report installation problems, frequent crashes, syncing issues with glucose monitoring devices, and confusing access code requirements. While the app offers valuable features and insights for managing diabetes, technical reliability and user accessibility remain common challenges.

Pros

Helps users effectively track and control blood glucose, blood pressure, A1c, and overall diabetes management.
Supports connection and syncing with multiple types of glucose monitors, including Dexcom CGM.
Includes features for tracking medications, insulin, meals, nutrition, sleep, and exercise.
Responsive and helpful customer service with knowledgeable and friendly support staff.
Provides useful reports and summaries valuable for consultations with doctors.

Cons

App installation and reinstallation issues on certain devices, including Pixel 8, Pixel 9, and LG5 phones.
Frequent app crashes, freezing, and automatic deletion leading to data loss.
Problems syncing or saving data from paired blood glucose meters or continuous glucose monitors.
Demand for an access code with no clear instructions, limiting app usability for some users.
Delayed blood glucose readings and compatibility problems with Google Fit integration.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.01

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3% (5)

Date	Author	Comment
2024-09-04	Ka*****	Will not install on Pixel 8 or Pixel 9 phones. I spoke to Blue Star again today and they have no solution. The support person gave wrong info but the bottom line is that they still don't have a fix date.
Will not install on Pixel 8 or Pixel 9 phones. I spoke to Blue Star again today and they have no solution. The support person gave wrong info but the bottom line is that they still don't have a fix date.
2024-07-06	My*****	Overall, the app is good. However, when it tried to update, it couldn't and then the app was deleted off my phone automatically and I can't reinstall it. Not sure what the issue is.
Overall, the app is good. However, when it tried to update, it couldn't and then the app was deleted off my phone automatically and I can't reinstall it. Not sure what the issue is.