Reviews of CI Direct Investing

By: CI Direct Trading App

List of user reviews and ratings for CI Direct Investing

Total ratings

4.33 (Rating count: 325)

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Review summary

Users largely praise the WealthBar/CI Direct Investing Android app for being easy to use, with a clean interface, fast performance, helpful support, and strong visual tools for tracking returns at low fees. It’s beginner-friendly and quick to set up. However, recurring update-related bugs, crashes, onboarding blocks, deposit-account identification issues, and insecure SMS-based 2FA are common concerns that affect reliability and onboarding. Stability and onboarding improvements are needed to sustain positive sentiment.

Pros

Easy to use with a clean, well-designed interface.
Fast performance with quick loads and fast login (e.g., fingerprint) and updates.
Helpful and responsive support team and developers who fix bugs quickly.
Rich visual portfolio tools like graphs for returns, with low fees and transparency.
Beginner-friendly setup and guidance; great for first-time investors.

Cons

Frequent update/version bugs that lock the app or require reinstall (update prompts, 'version not supported').
Crashes on startup or when trying to use the app.
New account creation can be blocked; onboarding blocked.
Deposits across multiple accounts lack clear identifiers in the deposit section, making it hard to know which account is being funded.
SMS-based 2FA fallback is insecure and there’s no option to disable it.

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User Reviews

Recent rating average: 4.40

All time rating average: 4.33

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15% (3)

Date	Author	Comment
2023-08-16	Si*****	It is not make sense still have the app online as they no longer accept new account creation after August 1, 2023! I installed the app and created login but it did not allow me to open an Investment account! When shall they accept new account open again! Cannot believe a big fund company like CI is so fragile in the IT fintech!
It is not make sense still have the app online as they no longer accept new account creation after August 1, 2023! I installed the app and created login but it did not allow me to open an Investment account! When shall they accept new account open again! Cannot believe a big fund company like CI is so fragile in the IT fintech!
2022-11-09	M *****	My experience using wealthbar has been great! Customer service is awesome and timely when you have an issue,the UI is simple and quick everything you need to know is always at a glance..
My experience using wealthbar has been great! Customer service is awesome and timely when you have an issue,the UI is simple and quick everything you need to know is always at a glance..
2020-12-12	Qu*****	Easy To Use, Fast Updates. The page loads pretty quick and the first screen u see is all you really need. Whats the value. The chart showing the ups and downs. No complaints here.
Easy To Use, Fast Updates. The page loads pretty quick and the first screen u see is all you really need. Whats the value. The chart showing the ups and downs. No complaints here.
2020-11-21	Ha*****	Edit: The app is working better now! Thanks for fixing it!!! Horrible app. I have been trying to login in but it says that app needs to be updated even though there are no updates on Google play. Please fix this!!
Edit: The app is working better now! Thanks for fixing it!!! Horrible app. I have been trying to login in but it says that app needs to be updated even though there are no updates on Google play. Please fix this!!
2020-11-18	Aa*****	Great app, and service overall. Very well laid out and easy to use. Advisors are very helpful and easy to make appointments with. Previous people leaving negative reviews about being unable to access the app overreacted in my opinion as the bug was fixed within a day and all is back to normal. Excited for their self-directed option to release in the future.
Great app, and service overall. Very well laid out and easy to use. Advisors are very helpful and easy to make appointments with. Previous people leaving negative reviews about being unable to access the app overreacted in my opinion as the bug was fixed within a day and all is back to normal. Excited for their self-directed option to release in the future.
2020-11-15	Ow*****	Edit: developers were responsive and made updates to fix bug. ______ App update on Nov 4 has rendered the app useless. It keeps asking me to update the app, even after I have uninstalled and reinstalled. I have a pixel 3 and am a long time client. This is unacceptable.
Edit: developers were responsive and made updates to fix bug. ______ App update on Nov 4 has rendered the app useless. It keeps asking me to update the app, even after I have uninstalled and reinstalled. I have a pixel 3 and am a long time client. This is unacceptable.
2020-11-15	Ah*****	The App is not working, giving error that this version is not supported. And the App was update 6 hrs. Do I need to re-install the App. I have even tried reinstalling the App but it still give same error message. The issue has been fixed.
The App is not working, giving error that this version is not supported. And the App was update 6 hrs. Do I need to re-install the App. I have even tried reinstalling the App but it still give same error message. The issue has been fixed.
2020-02-15	A *****	Intuitive and simple, but very informative system. Four years and it just gets better.
Intuitive and simple, but very informative system. Four years and it just gets better.
2020-01-25	A *****	Very good and easy to use app. The only issue I find, is that if you have more than one tfsa account for example, it is difficult to know which account you are making a deposit too, due to thier being no account info/numbers in the deposit section of the app.
Very good and easy to use app. The only issue I find, is that if you have more than one tfsa account for example, it is difficult to know which account you are making a deposit too, due to thier being no account info/numbers in the deposit section of the app.
2020-01-09	A *****	Super easy to use, and the interface is clean and clear. I love the feedback that I receive via email about new things happening in the community or offers that are interesting. It was very easy to set up!
Super easy to use, and the interface is clean and clear. I love the feedback that I receive via email about new things happening in the community or offers that are interesting. It was very easy to set up!