Date	Author	Comment
2025-01-17	Ad*****	The door will close on my dog even with the dog tag right next to the receiver, which is a safety concern. Their customer support believes this is "by design" and a feature 🤷
The door will close on my dog even with the dog tag right next to the receiver, which is a safety concern. Their customer support believes this is "by design" and a feature 🤷
2024-12-16	Jo*****	Terrible app. Will not connect correctly to your phone is very clunky.
Terrible app. Will not connect correctly to your phone is very clunky.
2024-11-27	Ka*****	Why did you break the app? In the previous version, you could combine the use of motion AND tags. Now you limited to one or the other? Why?? Such a simple feature to disable for no reason! SMH
Why did you break the app? In the previous version, you could combine the use of motion AND tags. Now you limited to one or the other? Why?? Such a simple feature to disable for no reason! SMH
2024-03-07	Ca*****	Loved this door for 3 years and now I can't even open the app. I've looked through and completed all troubleshooting steps. And.. I preordered the pet tag (that appears to now be available) and have not received it. So disappointed the door can't be used now.
Loved this door for 3 years and now I can't even open the app. I've looked through and completed all troubleshooting steps. And.. I preordered the pet tag (that appears to now be available) and have not received it. So disappointed the door can't be used now.
2023-05-27	Vi*****	So many issues. My latest is the app will not save my login information. I have to renter it every time I open the app.
So many issues. My latest is the app will not save my login information. I have to renter it every time I open the app.
2022-10-10	Ca*****	Love the door and how it works, huge life saver. Only con is the app doesn't work as well. Have to constantly restart app or it doesn't work. Not as good of experience with the app.
Love the door and how it works, huge life saver. Only con is the app doesn't work as well. Have to constantly restart app or it doesn't work. Not as good of experience with the app.
2022-02-19	Bu*****	You can't add second user
You can't add second user
2021-12-09	Qu*****	Can't get it to connect to two different phones reliably. It's either one phone or the other for some reason. There's no troubleshooting steps for it either.
Can't get it to connect to two different phones reliably. It's either one phone or the other for some reason. There's no troubleshooting steps for it either.
2021-11-08	Sh*****	On the Android app, two different phones, no keyboard appears when trying to log into Amazon to set up Alexa. Can't even cut and paste username and password. Had to go through set up all over again on an iPhone instead, and after all that Alexa still doesn't work. She just says OK when you ask her to open the door, but it doesn't open or even attempt to.
On the Android app, two different phones, no keyboard appears when trying to log into Amazon to set up Alexa. Can't even cut and paste username and password. Had to go through set up all over again on an iPhone instead, and after all that Alexa still doesn't work. She just says OK when you ask her to open the door, but it doesn't open or even attempt to.
2021-08-15	An*****	Would love it had a widget to open and close from the home screen.
Would love it had a widget to open and close from the home screen.

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