Reviews of Watsons VN

By: AS Watson & Company, Limited

List of user reviews and ratings for Watsons VN

Total ratings

3.50 (Rating count: 2,854)

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Review summary

Users appreciate the wide product selection, detailed photos, and reasonable prices on the Watsons VN app. However, multiple reviews highlight severe performance issues such as slow loading, poor search functionality, frequent crashes, and problems with order updates. Customers are also frustrated with unresponsive customer service and buggy features, making the app difficult and frustrating to use despite its appealing selection and design.

Pros

Great choice of products
High quality photos with detailed and precise product information
Good service with reasonable prices
Colorful and visually appealing design

Cons

The app is extremely slow with long loading times
Search functionality is poor and inconsistent
Frequent app crashes and bugs affecting usability
Customer service is unresponsive and poor
Issues with order processing and status updates

User Reviews

Recent rating average: 1.90

All time rating average: 3.50

5 star

900% (18)

Date	Author	Comment
2025-01-01	Tr*****	wait so long just for loading
wait so long just for loading
2024-04-03	Ng*****	App is terrible, constantly lagging and loading too slow. I want to use this app because it has member program but it's like you're not even trying to make it convenient for your member to use. So disappointed! Not to mention the points accumulated are too small to redeem. I'd rather use Shopee!
App is terrible, constantly lagging and loading too slow. I want to use this app because it has member program but it's like you're not even trying to make it convenient for your member to use. So disappointed! Not to mention the points accumulated are too small to redeem. I'd rather use Shopee!