Reviews of Mobile Scan

By: Wakefern App

List of user reviews and ratings for Mobile Scan

Total ratings

1.83 (Rating count: 760)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

User reviews show a split experience: a minority appreciate Mobile Scan when it works, citing convenience and accessibility benefits. The majority report persistent problems: in-store connectivity to the ShopRite system, device compatibility with newer phones, and a lack of updates. Availability by location is inconsistent, making the app unusable for some shoppers. Overall reliability is poor, with frequent failures and long-standing issues, and many customers are calling for maintenance and better cross-store support.

Pros

When it works, it provides a fast and convenient self-checkout scanning experience.
It can save energy and be helpful for disabled shoppers.
Some users have expressed love for using Mobile Scan to grocery shop when it functions properly.

Cons

Frequent in-store connectivity issues prevent scanning and require reconnecting to store Wi-Fi or restarting the app.
Compatibility problems with newer devices and Android versions, causing the scan to fail on phones like Galaxy S23/S24/S25 and Google Pixel 9/10.
Lack of updates and maintenance, with little to no meaningful updates for years.
Not available in all stores, leading to inconsistent availability by location.
Overall reliability is poor with persistent failures and long-standing issues.

Upgrade to see all 71 reviews

User Reviews

Recent rating average: 1.40

All time rating average: 1.83

Upgrade to see all 71 reviews

73% (52)

Date	Author	Comment
2026-07-26	Ga*****	update: was told by store employee they don't accept this app anymore as of 7-2026. no notification to existing users never works - can't connect to server - scanning barcode at regular doesn't bring up order
update: was told by store employee they don't accept this app anymore as of 7-2026. no notification to existing users never works - can't connect to server - scanning barcode at regular doesn't bring up order
2026-07-20	Mi*****	Used to be fine and now no matter how hard I try, my new Samsung s26 does not connect. I spent so much time connecting, disconnecting, uninstalling and installing to finally give in and use self checkout.
Used to be fine and now no matter how hard I try, my new Samsung s26 does not connect. I spent so much time connecting, disconnecting, uninstalling and installing to finally give in and use self checkout.
2026-05-03	Da*****	Ever since my wife and I upgraded phones (a Pixel and Samsung) the camera will not open on this app. All permissions are correct, the camera just will not open.
Ever since my wife and I upgraded phones (a Pixel and Samsung) the camera will not open on this app. All permissions are correct, the camera just will not open.
2026-04-14	Je*****	terrible, unreliable and zero support.
terrible, unreliable and zero support.
2026-04-03	Ge*****	non functioning waste of an app
non functioning waste of an app
2026-03-22	Br*****	No matter which store I'm in: A failure occurred connecting to the mobile shopping system. Please exit this app and go to Android Settings and connect to the store Wi-Fi. Then restart the app.
No matter which store I'm in: A failure occurred connecting to the mobile shopping system. Please exit this app and go to Android Settings and connect to the store Wi-Fi. Then restart the app.
2026-02-15	Dr*****	doesn't scan on newer Samsung. s25
doesn't scan on newer Samsung. s25
2026-02-14	T.*****	When it works, it's great. When it doesn't, you have to force stop the app, sign out of SR WiFi then sign back on, 20-30 times in a single shopping trip. Also, my SR removed all the barcodes from the self checkouts, forcing you to check out with the "pit boss" at the podium. This defeats the purpose of self scanning.
When it works, it's great. When it doesn't, you have to force stop the app, sign out of SR WiFi then sign back on, 20-30 times in a single shopping trip. Also, my SR removed all the barcodes from the self checkouts, forcing you to check out with the "pit boss" at the podium. This defeats the purpose of self scanning.
2026-01-27	J *****	doesn't work with new phone. we used it for years my husband and upgraded to Google Pixel 9 and 10 and we log in open app and the scan buttons won't work..
doesn't work with new phone. we used it for years my husband and upgraded to Google Pixel 9 and 10 and we log in open app and the scan buttons won't work..
2025-12-30	Mi*****	complete trash app. doesn't work at all. shoprite needs to do better
complete trash app. doesn't work at all. shoprite needs to do better