Vyzeo AssistLink

More efficient than the traditional phone-based support, our Digital Customer Service (DCS) platform improves problem solving by combining audio, online video, AR Tools, messaging, co-browsing, and a powerful call scheduling system for technical support.

OUR DIFFERENTIALS

Our app works in low bandwidth conditions.
We understand that often the industrial environment is not favorable for mobile internet, and for this reason our app is designed to operate with low internet signal and limited or non Wi-Fi. We don’t use (yet) the 3D AR functions that demands higher data usage to function properly. Our on-screen overlay annotation and video functionalities are in 2D, that requires less data, and works better in low internet signals.

Connect with all your technical support providers in one app.
We grant access to all equipment manufacturers and service providers to join Vyzeo. This app was designed to be the source and place where technical support providers could be easily found and reached. Contact us when downloading the app, so we can ensure the service providers that you seek to connect are also registered. contact@vyzeo.com

No more frustrations contacting tech support.
The smart call center system makes request technical support easy and predictable. Select the tech support provider and select the product that needs assistance. Our system directs the request precisely for the qualified expert. If the expert is available, the instant call option is shown for immediate contact. If the expert is busy, scheduled the tech support at the first time available.

Unlimited users.
Vyzeo seeks to improve communication and problem solving in the industry. More users mean more problem-solving power.

Connection between users.
Internal expertise solves problems. The entire industrial maintenance crew and equipment operators can connect with each other using our video tools to solve technical problems faster.

WHAT FEATURES DOES VYZEO OFFER?

1. Desktop platform for Admin User.
- Manage Users
- Call history
- Dashboard

2. Mobile App
- Search Provider
- Request Assistance with key Upfront Info
- Instant Call
- Scheduled Support
- Video Calls
- Audio Calls
- On-Screen Annotations (on freeze screen)
- Message (chat) on Video Screen
- Receive Supportive Instructions on Video Screen (Co-Browsing)

FOR WHICH PROCESSES IN INDUSTRIAL APPLICATIONS IS VAYZEO SUITABLE?

- Remote Guidance
- Remote Commissioning
- Remote Maintenance
- Remote Training
- Remote Quality Assurance
- Remote Services

DEVICES SUPPORTED
Vyzeo is supported by all mobile devices (iOS, Android, Huawei) and standard PCs (Mac OS, Windows)