Reviews of V-Thru

By: V-Thru Technologies App

List of user reviews and ratings for V-Thru

Total ratings

4.55 (Rating count: 1,793)

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Review summary

Users appreciate the app's innovative drive-through ordering concept and user-friendly interface when it works well. However, recurring issues like app crashes, poor order synchronization, ineffective customer support, and flawed pickup confirmation systems significantly detract from the experience. Additional problems include slow or faulty payment processing, language localization issues, and lack of clear instructions or UI clarity. Although developers respond to some bug reports, persistent problems with both app functionality and restaurant cooperation lead to widespread user frustration.

Pros

The app has a clean interface and is easy to use when functioning properly.
Developers have fixed some reported bugs, showing responsiveness to user feedback.
The concept of drive-through ordering and pickup is innovative and appreciated by users.
Customer support team is helpful and friendly in some cases.
The app integrates features like V-Fit, which users find rewarding and useful.

Cons

Frequent app crashes, lagging, and update issues making the app unreliable.
Poor synchronization between app orders and restaurant acknowledgment leading to missed or delayed orders.
Customer service is often unresponsive, unhelpful, or uncooperative in resolving issues.
The pickup system is flawed; users cannot confirm arrival easily, causing loss of fees or manual collection.
Issues with order handling by restaurants, including delayed readiness and prioritizing walk-ins over app orders.
Payment process is slow and prone to errors; lack of alternative payment methods frustrates users.
The Arabic interface and language localization are poor or unusable, limiting accessibility.
Missing or confusing UI elements such as invisible buttons, no clear pickup spots, and difficult navigation in driving mode.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.55

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43% (27)

Date	Author	Comment
2026-03-24	Es*****	The latest update is not showing the expiration of any rewards and every time shows settings of notifications + the chat is also have problems to send captured pics. I have a Samsung Z flip plus 7 so please fix the application not just made it for Iphone's users.
The latest update is not showing the expiration of any rewards and every time shows settings of notifications + the chat is also have problems to send captured pics. I have a Samsung Z flip plus 7 so please fix the application not just made it for Iphone's users.
2026-03-06	Ba*****	Newest update broke the app. App asks to restart after a 8.6mb update, but remains stuck on a black screen the whole time. Contacting V-Thru just had my message left on read.
Newest update broke the app. App asks to restart after a 8.6mb update, but remains stuck on a black screen the whole time. Contacting V-Thru just had my message left on read.
2026-02-27	Sa*****	doesn't work on android
doesn't work on android
2026-02-23	Bi*****	💕I love this application💕
💕I love this application💕
2025-12-08	Sa*****	bad customer service
bad customer service
2025-11-30	Ja*****	stuck in onboarding screen
stuck in onboarding screen
2025-08-27	Yo*****	أتمنى تتحسن طريقة الدفع بحيث ماله داعي otp على ٣ دنانير. و ايضا شاشة الإضافية تنسحب لي فوق للدفع جدا مزعجة لأن الكيبورد يغطيها لازم كل شوي انزله علشان اقدر اضغط عليها.
أتمنى تتحسن طريقة الدفع بحيث ماله داعي otp على ٣ دنانير. و ايضا شاشة الإضافية تنسحب لي فوق للدفع جدا مزعجة لأن الكيبورد يغطيها لازم كل شوي انزله علشان اقدر اضغط عليها.
2025-08-21	Ps*****	v thru the best
v thru the best
2025-06-16	*****	SO MANY pop ups, notification spam, doesnt update that I've arrived in background. When I click to reorder from a recent restaurant it puts my old order which isnt that I expected.
SO MANY pop ups, notification spam, doesnt update that I've arrived in background. When I click to reorder from a recent restaurant it puts my old order which isnt that I expected.
2025-05-16	Za*****	I recommend it 👌
I recommend it 👌