Reviews of Victoria's Secret MENA

By: M.H. Alshaya Co. W.L.L.

List of user reviews and ratings for Victoria's Secret MENA

Total ratings

5.00 (Rating count: 5,105)

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Review summary

Users appreciate the app's attractive design and navigation, along with the promotions offered. However, the app suffers from critical issues like non-loading product images, frequent crashes and slow performance, a limited geographical scope that restricts user access, poor customer service response, and problems with order cancellations and missing items, leading to significant frustration among users.

Pros

Good navigation system
App has a beautiful design
Offers promotions and discounts

Cons

Product images do not display properly or fail to load
App frequently crashes, freezes, and is very slow
Limited shipping countries and region availability causing accessibility issues
Poor customer service with ineffective communication and delayed or missing refunds
Order cancellations without notification and missing or incorrect items in deliveries

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User Reviews

Recent rating average: 1.70

All time rating average: 5.00

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667% (20)

Date	Author	Comment
2024-11-23	Cr*****	Yeah this actually just needs fixing. You choose English and it gives only 'kuwait', 'united Arab Emirates', 'Saudi Arabia' & 'Quatar' as an option. (Edit) just seen this app is for use of certain country only, but then why is it accessible to people globally? Why isn't there a UK/Europe/america etc app system. It's a little confusing is all, especially when they have stores, promo & fashion shows globally.
Yeah this actually just needs fixing. You choose English and it gives only 'kuwait', 'united Arab Emirates', 'Saudi Arabia' & 'Quatar' as an option. (Edit) just seen this app is for use of certain country only, but then why is it accessible to people globally? Why isn't there a UK/Europe/america etc app system. It's a little confusing is all, especially when they have stores, promo & fashion shows globally.
2024-09-16	Sa*****	First of all it doesn't show the certain picture of the products, it takes time to load, it only ships to a few countries and it takes time for it to respond quickly after searching for a certain thing
First of all it doesn't show the certain picture of the products, it takes time to load, it only ships to a few countries and it takes time for it to respond quickly after searching for a certain thing