Infinity

Infinity is Voxcity's unified communication hub — designed for customer service teams that need to respond quickly across all channels without switching applications.

In one place, your team can serve customers via WhatsApp, Instagram, Telegram, Facebook, and internal channels; make and receive professional-quality VoIP calls; and participate in scheduled video conferences and live chat.

OMNICHANNEL CHAT
• Call queue with real-time messaging
• Support for WhatsApp, Instagram, Telegram, Facebook, and internal conversations
• Templates and quick replies to close calls in fewer clicks
• Complete history of each conversation, with search function
• Live read, delivery, and typing indicators

VoIP TELEPHONY
• Integrated dialer with call history
• High-quality audio via SIP, with low latency
• Mute, speakerphone, and DTMF keypad during calls
• Incoming call notification even with the app closed

VIDEO CONFERENCE
• Meeting rooms with shareable link
• Scheduling invitations via email
• Live chat within the meeting
• Participant management by the host

SMART NOTIFICATIONS
Real-time alerts for new messages and incoming calls — automatically muted when you are already in the conversation.

SECURITY AND PRIVACY
• Two-factor authentication (2FA)
• Encrypted connections (HTTPS/TLS, WSS)
• Data hosted on Voxcity servers in Brazil

Access restricted to Voxcity clients. Learn more at voxcity.com.br.