Fix.IT

FixIT - Mobile System for Managing Faults, Repairs, and Technical Inspections

Fix.IT is an innovative IT system designed for comprehensive fault, inspection, and repair management – ​​from anywhere and in real time. It gives you full control over the technical condition of your infrastructure, regardless of the number of locations or scale of operations.

The application significantly streamlines the process of handling service requests – from the moment they are reported, through forwarding them to the appropriate personnel, to the completion of service work. Employees can report faults quickly and conveniently – via the mobile app.

Key Features and Capabilities:
— Reporting faults with precise location – faults can be reported with a single click, marking them directly on the facility's floor plan using a "pin" – without the need to describe the location.
— Project and Facility Management – ​​Each facility can be assigned a project, allowing technicians to quickly locate the fault and streamlining repair work. — Ticket History and Documentation - Fix.IT automatically archives all actions, photos, documents, and voice notes, giving you complete insight into the history of faults and technical activities.
— Real-time Communication - The built-in messenger supports text, voice, and photo messages. Users and service technicians can communicate quickly and without unnecessary delays.

User Roles and Permissions - The system ensures access control and organizational order:
— Administrators - full control over objects and user accounts.
— Operators - assign and manage tickets.
— Reporters - quickly add faults without the need for editing.
— Technical Staff - process and close tickets.

Work Automation and Optimization - The system automatically assigns tickets to appropriate employees, taking into account their competencies. This allows repairs to be completed faster and downtime to a minimum.

Reporting and Analysis - Automatically generate reports on repairs, costs, downtime, and service history.

Regulatory Compliance and Security - Fix.IT ensures GDPR compliance, secures data, and enables archiving of service documentation.

Implementation benefits:
— time and resource savings,
— improved work organization for technical teams,
— comprehensive documentation of faults and corrective actions,
— faster responses and shorter request processing times,
— easier communication between users and service,
— mobility and accessibility.

Fix.IT is your daily technical assistant. Increase control, reduce costs, and improve operational efficiency. Your infrastructure has never been more accessible!