Reviews of VirtualShield

By: VirtualShield

List of user reviews and ratings for VirtualShield

Total ratings

4.03 (Rating count: 708)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users report that VirtualShield offers affordable VPN service with responsive customer support and works well on some Android devices. However, many reviews mention frequent disconnections, app instability, and lack of clear connection status causing exposure. Recent updates have degraded performance and removed useful features. Though support can be helpful, some users find it hard to get timely solutions. Overall, the app is unstable and unreliable, especially after updates, despite being affordable and having potential.

Pros

Customer support can be responsive and helpful when contacted.
Affordable pricing compared to some other VPN services.
Works fine on Android devices in some cases.
Some improvements and fixes have been made after major updates.
Offers 'Always-On VPN' feature to maintain connection.

Cons

Frequent disconnections and unstable VPN connection.
Recent updates have introduced significant bugs and reduced functionality.
Lack of visible indication when VPN is connected leads to unintentional exposure.
App crashes often and requires frequent reinstall or restart.
Customer support can be difficult to reach or ineffective in resolving issues.

Upgrade to see all 326 reviews

User Reviews

Recent rating average: 2.20

All time rating average: 4.03

Upgrade to see all 326 reviews

4% (13)

Date	Author	Comment
2023-05-21	Ar*****	I've the old app installed and saw there was this updated one. Installed It everything seemed great. No internet connection at all. Closed it out, still no connection. Installed it and opened the old app, everything is fine. Idk what's wrong with this one but Im sticking to the old one. Idk why there's an entirely new app instead of an update. Canceled auto renewal and bought a new VPN. This one keeps disconnecting and constantly crashes on PC. Says I'm protected but it's not at all.
I've the old app installed and saw there was this updated one. Installed It everything seemed great. No internet connection at all. Closed it out, still no connection. Installed it and opened the old app, everything is fine. Idk what's wrong with this one but Im sticking to the old one. Idk why there's an entirely new app instead of an update. Canceled auto renewal and bought a new VPN. This one keeps disconnecting and constantly crashes on PC. Says I'm protected but it's not at all.
2023-04-26	Je*****	I have been using VS for about a year or so with no issues. Recently, I had a connectivity issue from a recent update which caused the app to not work properly. I contacted their support and they were immediately responsive with trouble shooting solutions. Unfortunately it didn't solve the problem. They immediately elevated my ticket and I was contacted again very quickly with a solution and they took care of me as a customer. A+ for customer support, service and the fix. Works great! Thank you.
I have been using VS for about a year or so with no issues. Recently, I had a connectivity issue from a recent update which caused the app to not work properly. I contacted their support and they were immediately responsive with trouble shooting solutions. Unfortunately it didn't solve the problem. They immediately elevated my ticket and I was contacted again very quickly with a solution and they took care of me as a customer. A+ for customer support, service and the fix. Works great! Thank you.