Reviews of Mashreq UAE - Digital Banking

By: Mashreq App

List of user reviews and ratings for Mashreq UAE - Digital Banking

Total ratings

4.81 (Rating count: 138,243)

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Review summary

Most reviews praise the Mashreq UAE Android app as good/very good/excellent, with recurring positives around usability and transfer speed. Isolated concerns include login/activation problems and a few references to unsupported charges or limited support. Overall, the app is viewed positively for usability and reliability, with only a few standalone issues related to account activation, charges, or customer service.

Pros

Generally positive sentiment across reviews (frequent use of words like good, very good, excellent, great)
App described as easy to use and friendly for a good user experience
Notable positive mention of quick transfers and a sense of security
Some reviewers specifically note online card application as easy and fast

Cons

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User Reviews

Recent rating average: 2.90

All time rating average: 4.81

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17% (154)

Date	Author	Comment
2026-07-30	sh*****	best option I'm seeing for digital account opening
best option I'm seeing for digital account opening
2026-07-30	Sh*****	Very disappointing experience with Mashreq Bank. The service is extremely poor, and the mobile app is unbelievably slow. In 2026, such outdated performance is unacceptable. Even basic tasks take too much time and become frustrating. The bank seriously needs to improve its app and overall service quality.
Very disappointing experience with Mashreq Bank. The service is extremely poor, and the mobile app is unbelievably slow. In 2026, such outdated performance is unacceptable. Even basic tasks take too much time and become frustrating. The bank seriously needs to improve its app and overall service quality.
2026-07-30	AR*****	Very poor
Very poor
2026-07-30	Ro*****	fraud I just get my salary the deduct from my salary 400 dirhams so now again in my account is - 306 dirham they are totally fraud no notification no information no email just deduction if you are opening new mashreq account be careful my salary 3000 I lost my alert money for no reason no information no notification
fraud I just get my salary the deduct from my salary 400 dirhams so now again in my account is - 306 dirham they are totally fraud no notification no information no email just deduction if you are opening new mashreq account be careful my salary 3000 I lost my alert money for no reason no information no notification
2026-07-29	Sa*****	Great and very easy to use
Great and very easy to use
2026-07-29	PR*****	it's very nice and easy to use
it's very nice and easy to use
2026-07-29	Ch*****	good job
good job
2026-07-29	Fa*****	awesome experience
awesome experience
2026-07-29	JE*****	I find masreq bank is good the only problem is they take 26 aed for maintenaning balance charge without notice first..
I find masreq bank is good the only problem is they take 26 aed for maintenaning balance charge without notice first..
2026-07-29	Ka*****	very difficult connect call for help line
very difficult connect call for help line