Reviews of Monorail

By: Monorail App

List of user reviews and ratings for Monorail

Total ratings

2.62 (Rating count: 86)

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Review summary

User reviews highlight significant problems with the Monorail app, including technical failures, poor bank integration, and lack of customer support. Many users experience account access issues and money withdrawal problems, causing frustration and distrust. However, the app appeals to investors seeking Christian-aligned financial tools and provides useful features for managing portfolios and setting saving goals. Users appreciate its concept and usability when functional but are hindered by reliability and support shortcomings.

Pros

App aligns with Christian investment ideology, appealing to specific users.
Allows managing portfolio, trading stocks, and saving money in one place.
Helps in setting financial goals and saving effectively for users.

Cons

App has frequent technical issues such as freezing, not opening, or crashing.
Bank account linking is unreliable, often cycling without success or failing to deposit/withdraw funds.
Customer service is unresponsive or non-existent, leaving users without support.
Subscription and fee details are unclear and sometimes deceptive to users.
Users report being locked out of accounts and inability to recover funds, leading to distrust.

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User Reviews

Recent rating average: 1.10

All time rating average: 2.62

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71% (17)

Date	Author	Comment
2025-01-03	Tr*****	This the 1st time I give a bad rating. This app is for Christian investment, unable to get setup, no customer service. Very bad
This the 1st time I give a bad rating. This app is for Christian investment, unable to get setup, no customer service. Very bad
2024-12-15	Je*****	What a scam they take your money then lock you out of your account. The only way to reach out to them is through text messages. They might get back to you or not. I been locked out of my account for 2 months and it looks like I lost a lot of money... highly do not recommend!!!
What a scam they take your money then lock you out of your account. The only way to reach out to them is through text messages. They might get back to you or not. I been locked out of my account for 2 months and it looks like I lost a lot of money... highly do not recommend!!!
2024-11-19	Ca*****	In all of my time in dealing with apps and their functionality, this is the worst app ever! Even worse is that when asking for help, no one responds. I have sent several emails and no response. The only reason I give a rating is because it requires you to. Otherwise, you can't post your message.
In all of my time in dealing with apps and their functionality, this is the worst app ever! Even worse is that when asking for help, no one responds. I have sent several emails and no response. The only reason I give a rating is because it requires you to. Otherwise, you can't post your message.
2024-11-13	Jo*****	I thought this was good at first. But there's a monthly fee on top of little transaction fees. They promised to give $50 after 3 months but haven't done it. I stopped making deposits.
I thought this was good at first. But there's a monthly fee on top of little transaction fees. They promised to give $50 after 3 months but haven't done it. I stopped making deposits.
2024-10-21	Ry*****	Please do not give these people any money. They do not have anyone working customer support. I've been trying to get help for 10 days. I started a SEP IRA after seeing their advertisement on Instagram. Charlie Kirk, Lara Trump, & Dennis Prager were in the advertisement. So I figured this was a reputable company. I deposited $50 but the account only shows $20 available for investing. I just got done filing a complaint with the SEC. Hopefully something is done about these Con Artists.
Please do not give these people any money. They do not have anyone working customer support. I've been trying to get help for 10 days. I started a SEP IRA after seeing their advertisement on Instagram. Charlie Kirk, Lara Trump, & Dennis Prager were in the advertisement. So I figured this was a reputable company. I deposited $50 but the account only shows $20 available for investing. I just got done filing a complaint with the SEC. Hopefully something is done about these Con Artists.
2024-10-18	Ro*****	Your app is no good. The Christian thing to do would be to fix it. You are losing potential customers
Your app is no good. The Christian thing to do would be to fix it. You are losing potential customers
2024-10-13	We*****	It's complicated and hard to use for a beginner ! Long waiting time for customer service chat response. Not really what was advertised. I thought it was going to be easy to use. I'm not so happy with the program.
It's complicated and hard to use for a beginner ! Long waiting time for customer service chat response. Not really what was advertised. I thought it was going to be easy to use. I'm not so happy with the program.
2024-10-08	My*****	I was excited to invest in this app, but it is hard to use. I reached out several times for help on the chat box that is supposed to guide you and help you and never received an answer. I canceled my account but now I need help to get my money back
I was excited to invest in this app, but it is hard to use. I reached out several times for help on the chat box that is supposed to guide you and help you and never received an answer. I canceled my account but now I need help to get my money back
2024-09-14	Ki*****	The app will not open. I sign in and it freezes saying something about 2 source identification. But it won't let me dismiss it or do anything. What am I doing wrong?
The app will not open. I sign in and it freezes saying something about 2 source identification. But it won't let me dismiss it or do anything. What am I doing wrong?
2024-08-17	Mi*****	Will not let me add money! Keeps cycling me through the add account screens when I've added my account 5 times successfully, just wanna start figuring the rest of it out. And get going... I'm gonna give it 1 more try then I'm unsubscribeing and deleting it
Will not let me add money! Keeps cycling me through the add account screens when I've added my account 5 times successfully, just wanna start figuring the rest of it out. And get going... I'm gonna give it 1 more try then I'm unsubscribeing and deleting it