Helix Fi

Name: Helix Fi
Rating: 4.4 (15264 reviews)
Author: Vidéotron ltée

By: Vidéotron ltée

Control your Wi-Fi Internet network

Features & Capabilities

Helix Fi is a powerful app designed for Videotron Helix customers to effortlessly manage their home Wi-Fi network. With features like device identification and renaming, it notifies you of new connections and allows you to cut off access instantly. The app also offers parental controls to regulate Internet usage, helping you manage content exposure and set Internet access schedules for family members.

Beyond basic management, Helix Fi provides comprehensive tools to monitor device usage, Internet traffic peaks, and quickly troubleshoot issues from anywhere. It supports managing Wi-Fi bands, creating user profiles, and even controlling compatible smart home devices in one place, including smart lights and thermostats, enhanced by advanced security protections. Easy to set up and free for Videotron Helix customers, Helix Fi is the all-in-one app for home Internet monitoring and control.

User Growth & Download Statistics

App Home Automation

By:

Vidéotron ltée

Downloads:

843,206 1.89K

Rating:

4.40

(15,264) 55 new ratings

Version:

0 Last updated: 2026-06-09

Publisher country:

Email:

as*****@videotron.ca

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-11

Compare stats and ranking:

Ranking

# 73,020 ▲ 765

Other platforms

Helix Fi (v6.3.0)

4.50

(56,919)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Vidéotron ltée

Google Play Store

https://play.google.com/store/apps/details?id=com.videotron.helixfi

Email:

as*****@videotron.ca

Website:

https://videotron.com/helix

User Reviews

Users like the Helix Fi app’s clean UI and convenient device/parental-control features when it works. Major recurring problems: the app is required to manage the gateway (LAN/web access blocked), widespread Android login/browser-loop crashes, the app misreports gateway status or fails to sync changes, locked advanced router settings (channels, DNS, port forwarding), and reliability/connection performance issues.

Pros

Simple, polished interface that many find easy to use and visually clear
Convenient device management: view connected devices, create profiles, and apply parental controls
Handy quick controls to pause/turn off devices and monitor general bandwidth usage
Some advanced features are present for power users (when the app is functioning)

Cons

App is effectively mandatory for configuring the gateway — web/LAN access and many router settings are blocked
Frequent login failures and browser looping/crashing on Android (many report infinite webview loops)
App often reports the gateway as offline or fails to push/refresh changes; parental controls can be unreliable
Critical router controls are locked or removed (no manual channel switching, limited DNS/port forwarding/bridge mode)
Stability and performance complaints: intermittent disconnects, slower speeds/buffering, and device lists not updating

Recent reviews

Somehow, the latest app release doesn't show up-to-date details of connected devices. Newly added devices just won't show, and there aren't any successful way to update the list you see in the app. Tried clearing app cache, singing out and in again, clearing app data, uninstalling and reinstalling.

Jo*****, 2025-01-24

Mandatory install which forces you to allow video tron at any time to overwrite the settings of your private local network. You cannot setup your wifi without this app, you MUST do it through this app, which just allows video tron a back door. Piss poor user experience for no reason other to force people to download something they dont need, for tracking purposes. The web UI is blocked and does not allow you to edit basic settings, unless you use this app. Absolutely disgusting.