VidaLife

Vida Life is a service request and asset management platform built for hospitals and medical equipment service teams.

Hospitals use Vida to report equipment issues, track service progress in real time, and manage their machines — all from one place. Field technicians
use it to receive assignments, update job status on the go, and complete service visits efficiently.

KEY FEATURES

For Hospital Staff:
• Report equipment issues with photos, videos, and detailed descriptions
• Track service request status from open to resolved
• View all registered machines and their service history
• Follow guided self-diagnosis steps to resolve common issues without a service call
• Receive push notifications when a technician is assigned or a ticket is updated

For Field Technicians:
• View assigned tickets and accept new service requests
• Update ticket status as you travel to and arrive at hospitals
• Capture resolution photos and submit service reports on-site
• Track your schedule and manage visit timelines
• Work offline and sync when back online

For Managers & Admins:
• Dashboard with real-time stats on open tickets, active technicians, and hospital performance
• Assign technicians to service requests
• Manage hospital accounts, equipment inventory, and team members
• View maintenance contracts and visit schedules
• Generate and download service reports

BUILT FOR RELIABILITY
• Offline-capable — technicians can work without connectivity and sync later
• Push notifications keep everyone informed at every step
• Role-based access ensures hospital data stays isolated and secure
• Location tracking during active visits provides accurate ETAs to hospitals

WHO IS THIS FOR?
Vida Life is designed for medical equipment manufacturers and service companies that maintain equipment at hospitals, clinics, diagnostic centers,
and healthcare facilities. It connects hospital staff who need service with the field technicians who deliver it.

If your team handles service requests, dispatches technicians, or manages medical equipment across multiple hospitals — Vida Life streamlines the
entire workflow from request to resolution.