Reviews of Verkada Command

By: Verkada Android App

List of user reviews and ratings for Verkada Command

Total ratings

3.66 (Rating count: 138)

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Review summary

Users appreciate Verkada Command's clear live video feeds, advanced features like facial recognition, and robust analytics with a strong warranty. However, many report significant app issues, especially with playback freezing and buffering, frequent crashes, and login problems. The app also shows cameras as offline incorrectly and lacks important management features. Updates have introduced new bugs, negatively impacting reliability.

Pros

Live camera feed works well and cameras provide very clear videos.
The system includes advanced features like facial recognition and alarm monitoring by actual people.
The app interface is relatively easy to use and similar to previous surveillance systems like Meraki.
Analytics are accurate and load fast, with good depth for surveillance.
The cameras offer a 10-year warranty with no additional maintenance or support fees.

Cons

Playback functionality is consistently problematic with constant buffering, freezing, and inability to view recorded video.
The app frequently crashes, freezes, or requires repeated logins, making it unreliable.
Recent updates have caused issues such as failure to start the app or loading problems.
Many users report cameras displaying as offline within the app despite functioning properly on the web interface.
Limited app functionality restricts management features like overriding lock schedules or modifying camera settings.

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User Reviews

Recent rating average: 1.60

All time rating average: 3.66

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52% (28)

Date	Author	Comment
2026-03-20	Ed*****	App is really slow and picking sites no longer works. I always have to show all cameras and scroll through them.
App is really slow and picking sites no longer works. I always have to show all cameras and scroll through them.
2026-03-19	Ja*****	The latest update basically makes this app useless on Android, put in multiple support requests just kind of getting blown off every time. it's been over a month now no update.
The latest update basically makes this app useless on Android, put in multiple support requests just kind of getting blown off every time. it's been over a month now no update.
2026-03-10	Al*****	Whoever designed the latest update should be fired immediately, along with whoever approved it. The Access Control is so unbelievably slow now that it completely defeats the purpose of having it in the first place. Do everyone a favour and revert to the previous version that actually worked.
Whoever designed the latest update should be fired immediately, along with whoever approved it. The Access Control is so unbelievably slow now that it completely defeats the purpose of having it in the first place. Do everyone a favour and revert to the previous version that actually worked.
2026-02-23	Er*****	Newest update. Mobile on my phone. Live view and going back footage. The white bar is over half the cameras image. Making it impossible to see anything. Only way to fix this is to tilt device sideways making it then lore difficult to navigate. Please fix. Old way was better.
Newest update. Mobile on my phone. Live view and going back footage. The white bar is over half the cameras image. Making it impossible to see anything. Only way to fix this is to tilt device sideways making it then lore difficult to navigate. Please fix. Old way was better.
2025-11-19	Ch*****	can't figure it out on mobile.
can't figure it out on mobile.
2025-08-18	JJ*****	doesn't open lots of errors
doesn't open lots of errors
2025-08-13	Qu*****	Cannot update. when I uninstalled and tried to reinstall, it cannot install.
Cannot update. when I uninstalled and tried to reinstall, it cannot install.
2025-07-20	Jo*****	garbage
garbage
2025-05-03	Ro*****	Edit. For me, it was user permissions not being enabled by my group admin. works great now. * Can view the cameras just can't change any of the settings, so it's useless as an app. As someone who installs these for a living and every camera is shipped with its image upside down, It's very frustrating.
Edit. For me, it was user permissions not being enabled by my group admin. works great now. * Can view the cameras just can't change any of the settings, so it's useless as an app. As someone who installs these for a living and every camera is shipped with its image upside down, It's very frustrating.
2025-04-24	La*****	very bad app not only on phone. also computer or laptop. doesn't download right away. any emergency takes forever. including just opening regula camera
very bad app not only on phone. also computer or laptop. doesn't download right away. any emergency takes forever. including just opening regula camera