Reviews of VELI

By: VELI.store App

List of user reviews and ratings for VELI

Total ratings

3.50 (Rating count: 166)

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Review summary

Users appreciate the app's convenience, overall good service, and positive impact in Georgia. However, many report significant issues including location setting errors causing delivery delays, persistent unwanted push notifications, inaccurate stock information without proper alerts, poor return and delivery services, and bugs related to registration and payments. These recurring problems detract from the user experience despite the app's strengths.

Pros

App is comfortable and easy to use according to several users.
Good service as mentioned by multiple reviewers.
Positive impact in Georgia by opening this type of platform.
App works well when functional and has good customer service reputation.

Cons

Location setting issues causing deliveries to incorrect addresses and delays.
Frequent unwanted push notifications that cannot be disabled by users.
Stock inaccuracies leading to orders missing items without proper notification.
Problems with return policy and delivery service delays.
Bugs in registration and payment methods, including foreign bank cards and Google Pay not working as advertised.

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User Reviews

Recent rating average: 1.50

All time rating average: 3.50

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50% (10)

Date	Author	Comment
2024-12-30	Ot*****	Changing your location in the app is not working. I have made all the necessary changes, including changing the pin to the correct address and saved the changes. However couriers still deliver my orders to old location sometimes. I checked later and see that my location is sometimes switching from new to old. Because of this issue my latest order was delayed for 5 days. Clearly something is wrong with the app, setting the location pin should be easier and changes should be applied.
Changing your location in the app is not working. I have made all the necessary changes, including changing the pin to the correct address and saved the changes. However couriers still deliver my orders to old location sometimes. I checked later and see that my location is sometimes switching from new to old. Because of this issue my latest order was delayed for 5 days. Clearly something is wrong with the app, setting the location pin should be easier and changes should be applied.
2024-11-20	Tr*****	Every single time I open the app, begs me to turn on notifications, I am not willing to receive spam from you, STOP!
Every single time I open the app, begs me to turn on notifications, I am not willing to receive spam from you, STOP!
2024-11-10	Gi*****	მაგარია
მაგარია
2024-10-07	Sc*****	გიგზავნიან ვადა გასულ პროდუქციას და ჩატით კომუნიკაცია გაურკვევლობას ქმნის
გიგზავნიან ვადა გასულ პროდუქციას და ჩატით კომუნიკაცია გაურკვევლობას ქმნის
2024-09-27	se*****	ქეშბექ აქციებზე პროდუქტზე ფასის მატებას რააზრიაქვს ძალიან დაბალი დონის კომპანია ხართ
ქეშბექ აქციებზე პროდუქტზე ფასის მატებას რააზრიაქვს ძალიან დაბალი დონის კომპანია ხართ
2024-09-17	Da*****	It needs to be updated every single week
It needs to be updated every single week
2024-08-12	Ki*****	Spam via push notifications, 1 push/day that can't be disabled via app
Spam via push notifications, 1 push/day that can't be disabled via app
2024-08-04	ir*****	Items seemingly in stock occasionally aren't. No notification about this when ordering and need to message support only after the delivery is missing items. One-time Cashback offers also invalid after using them to order out-of-stock items. Good job Veli for "fixing" the mess you made.
Items seemingly in stock occasionally aren't. No notification about this when ordering and need to message support only after the delivery is missing items. One-time Cashback offers also invalid after using them to order out-of-stock items. Good job Veli for "fixing" the mess you made.
2024-07-06	Mu*****	Return policy is very bad. They couldn't find you home when you want to return the item. But they can deliver at your order at your doorstep.
Return policy is very bad. They couldn't find you home when you want to return the item. But they can deliver at your order at your doorstep.
2024-04-26	Ir*****	საშინელი საკურიერო მომსახურება. 3 საათი კი არა 2 დღეა ველოდები და არ მიმიღია. ასევე ბაგებითაა სავსე. არ მუშაობს გუგლით რეგისტრაცია. ყოველგვარი კლიკის გარეშე ბევრჯერ ემატება კალათაში ნივთი. ახალი ვერსიის შეტყობინების პოპაპი გაცდენილია ეკრანს და ა.შ.
საშინელი საკურიერო მომსახურება. 3 საათი კი არა 2 დღეა ველოდები და არ მიმიღია. ასევე ბაგებითაა სავსე. არ მუშაობს გუგლით რეგისტრაცია. ყოველგვარი კლიკის გარეშე ბევრჯერ ემატება კალათაში ნივთი. ახალი ვერსიის შეტყობინების პოპაპი გაცდენილია ეკრანს და ა.შ.