COTOHA Call Center

【overview】
On your smartphone, you can use the phone functions for making and receiving calls and extension calls using the COTOHA Call Center application. In addition, you can refer to the contact information of COTOHA Call Center and check the call history.

【Notes】
To use this application, you need to apply for the COTOHA Call Center service. Please inquire and apply from the official website.

■ Official site
https://www.ntt.com/business/services/voice-visual-communication/callcenter-ivr/ccaas.html

[About COTOHA Call Center Service]
"COTOHA Call Center uses the Internet to easily and easily answer calls to customers regardless of location.
Cloud contact center service for small and medium-sized enterprises and stores.
Multiple people can talk with one number at the same time, you can check the information of the other party and call history, and smoothly share information within the company.

◆ 5 features

Equipped with AI operator function as standard! Make phone calls more efficient!
When there is a high volume of incoming calls or when people cannot answer the phone, such as outside business hours, the AI ​​operator will answer the phone on your behalf.
The contents of the response will be converted into text and notified to the specified email address in real time.
Also, on the system management screen, it is possible to play back the call voice recorded along with the text data and check the call log.

Can be introduced quickly!
"All you need is the Internet and a web browser!"
　No equipment installation or wiring work is required, and it can be used without restrictions on location, so telework can be answered immediately.

You can talk while viewing customer information and past history, and achieve customer service with a high degree of customer satisfaction!
In addition to answering the phone as usual, you can respond while viewing each customer's information, so even if the person who responds changes, the customer will not be stressed.

Anyone can use it easily without a manual!
Even those who are unfamiliar with PC work can immediately perform basic operations such as making and receiving phone calls, checking outgoing/incoming call history and contact information. It is an easy-to-use service even for those who are answering calls with a web browser for the first time.

You can start easily with no initial cost!
"Since there is no initial cost, you can start with peace of mind even if you suddenly need it."

◆Main functions

・Telephone function
As long as you have a computer and an Internet environment, you can make and receive calls with the same phone number from anywhere, regardless of location.

・Customer management
　It is possible to create a common phone book between users. All incoming and outgoing call histories are recorded as a log, and you can easily manage and understand the content of interactions between users.

・User management
You can easily add or delete user IDs from the user management screen. There are three usage rights, which can be set for each user ID.

・AI operator
The AI ​​operator will answer the phone on behalf of the person by asking the end user who has made the call to answer the questions set in advance.