Reviews of Honeywell Lock

By: LH Licensed Products

List of user reviews and ratings for Honeywell Lock

Total ratings

2.62 (Rating count: 70)

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Review summary

Users praise the reliable lock hardware and straightforward installation, with Bluetooth pairing working well nearby. However, the app suffers from frequent auto logouts, limited remote connectivity, inability to set custom PIN codes, poor account registration and password management, and lack of integration with smart home systems. Customer support is largely unresponsive, resulting in frustration and many users being locked out of the app. Overall, while the lock is generally effective, the accompanying app significantly hampers user experience due to functionality, registration, and support issues.

Pros

The lock hardware generally works well and reliably unlocking and locking functions as expected.
The app successfully pairs with the lock via Bluetooth when in close proximity.
Good customer satisfaction with the lock's durability over long periods for some users.
The installation process for the physical lock hardware is straightforward when following instructions.

Cons

The app frequently logs users out automatically and has connectivity issues, especially with WiFi and distant Bluetooth connection.
Users cannot set their own PIN/passcodes in the app; it only generates random 8-digit codes, limiting functionality.
The app's account registration and login process is problematic, with issues validating phone numbers and resetting passwords.
The app lacks compatibility with some smart home systems like Google Home, limiting integration options.
Customer support is generally unresponsive or unhelpful, leaving users locked out or unable to resolve issues.

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User Reviews

Recent rating average: 1.70

All time rating average: 2.62

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52% (11)

Date	Author	Comment
2024-12-11	Ja*****	The app doesn't work well. I reset the lock for a new code from the app. Tried changing code for a bad username or password error. Tried deleting my account to start over not receiving any codes. It's getting a little frustrating. This is all happening because the app is saying locked when the door is unlock. The app won't connect to my 2.5 wifi 😒
The app doesn't work well. I reset the lock for a new code from the app. Tried changing code for a bad username or password error. Tried deleting my account to start over not receiving any codes. It's getting a little frustrating. This is all happening because the app is saying locked when the door is unlock. The app won't connect to my 2.5 wifi 😒
2024-11-13	na*****	Had to get he help setting it up. Otherwise I'm very satisfied with the service, It works with my phone...
Had to get he help setting it up. Otherwise I'm very satisfied with the service, It works with my phone...
2024-09-18	Me*****	The app keeps logging me out of the app automatically. Developer, you need to make so that the person using the app won't log out the user
The app keeps logging me out of the app automatically. Developer, you need to make so that the person using the app won't log out the user
2024-03-07	St*****	App is really bad. Very few useful features and most of the things it claims it does, doesn't work. And customer service is practically nonexistent
App is really bad. Very few useful features and most of the things it claims it does, doesn't work. And customer service is practically nonexistent
2023-10-08	Ja*****	Ordered lock, installed lock, downloaded app, set-up account, app found the lock and states "Lock is unsupported" so just a big waste of time!
Ordered lock, installed lock, downloaded app, set-up account, app found the lock and states "Lock is unsupported" so just a big waste of time!
2022-07-22	jo*****	Locks are good but not without issues. First one (knob) i bought is still in service for over 2 years, no issues. Installed dead bolt last may, it has motor issue, will not lock with key or button alone, but if you yurn key and push button together, it locks. Honeywell is replacing this one. Other locks install past may seem fine. Right now i am having issue with the app. It does not recognize any new locks. But my phones bluetooth app does see it. I tried with another phone, works fine.
Locks are good but not without issues. First one (knob) i bought is still in service for over 2 years, no issues. Installed dead bolt last may, it has motor issue, will not lock with key or button alone, but if you yurn key and push button together, it locks. Honeywell is replacing this one. Other locks install past may seem fine. Right now i am having issue with the app. It does not recognize any new locks. But my phones bluetooth app does see it. I tried with another phone, works fine.
2021-09-24	Gi*****	Lock works fine. App is disappointing to say the least. Connection issues unless your near lock. Read the reviews, don't buy, it's a joke. Uninstalling app and lock. Waste of time and money.
Lock works fine. App is disappointing to say the least. Connection issues unless your near lock. Read the reviews, don't buy, it's a joke. Uninstalling app and lock. Waste of time and money.
2021-09-23	Br*****	I installed the lock and created an account. It then took a while before I could install the lock. Now the app say wrong password and I even though I reset it I cannot log in. No answer from Support. Locked out of the app. Not much us this way. No way to go on line and log into the account either.
I installed the lock and created an account. It then took a while before I could install the lock. Now the app say wrong password and I even though I reset it I cannot log in. No answer from Support. Locked out of the app. Not much us this way. No way to go on line and log into the account either.
2020-12-23	Ch*****	It is not compatible with Google Home which is a big issue for me. You have to be very close to the lock for the app to function. You cannot set your own choice of PIN to operate on a permanent basis.
It is not compatible with Google Home which is a big issue for me. You have to be very close to the lock for the app to function. You cannot set your own choice of PIN to operate on a permanent basis.
2020-07-25	Ma*****	Well, if only I could register this thing! I installed the door lock and that went fine. Downloaded the app and attempted to register to no avail. Apparently, every phone number I've entered is invalid. How? No idea! Ive searched online, tried to register on their website AND had my wife download on her Apple device. Same thing. Great work, Honeywell. I'm locked out of your Lock app.
Well, if only I could register this thing! I installed the door lock and that went fine. Downloaded the app and attempted to register to no avail. Apparently, every phone number I've entered is invalid. How? No idea! Ive searched online, tried to register on their website AND had my wife download on her Apple device. Same thing. Great work, Honeywell. I'm locked out of your Lock app.