Reviews of Union Square Credit Union

By: Union Square Credit Union

List of user reviews and ratings for Union Square Credit Union

Total ratings

4.77 (Rating count: 689)

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Review summary

Users find the Union Square Credit Union app generally easy to use and convenient for tasks like checking accounts and making payments. However, numerous reviews report significant problems after recent updates, such as frequent crashes, login failures, and frustrating security steps requiring repeated authentication codes. Users also experience slow performance, freezing, and difficulty with camera features for check deposits. Customer support appears unresponsive, leading to dissatisfaction. While the core functionality is appreciated, the app's stability and usability issues negatively impact overall user experience.

Pros

Easy to use and understand
Allows convenient access to all accounts in one place
Enables electronic deposits via check image capture
Facilitates loan payments easily
Offers a sister app for card security

Cons

Frequent app crashes and freezes especially after updates
Login issues including error codes and credentials not recognized
Annoying and intrusive login security measures (e.g., repeated code verification)
App performance issues like slow transfers and update loops
Poor customer service responsiveness

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User Reviews

Recent rating average: 2.50

All time rating average: 4.77

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3% (9)

Date	Author	Comment
2024-12-03	Da*****	This app was awesome until the recent upgrades. I now have to login and then get a code every time I want to pay a bill. This is frustrating and annoying. I never needed a code sent to me before once I was logged in I could move around without interruption. This app stinks now.
This app was awesome until the recent upgrades. I now have to login and then get a code every time I want to pay a bill. This is frustrating and annoying. I never needed a code sent to me before once I was logged in I could move around without interruption. This app stinks now.
2024-11-22	Je*****	Don't care for the color. The first one was t broken why change it?
Don't care for the color. The first one was t broken why change it?