Reviews of Mobile SinglePoint

By: U.S. Bank Mobile

List of user reviews and ratings for Mobile SinglePoint

Total ratings

2.68 (Rating count: 82)

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Review summary

Users are highly frustrated with the Mobile SinglePoint app due to frequent crashes, persistent login problems, unreliable OTP delivery, and instability following recent updates. The user interface is considered poor and the app lacks modern features like check deposits. Although the mobile token feature for OTPs can be reliable under specific conditions, the overall experience is disappointing, especially given the expectations from a large bank's product.

Pros

Mobile token feature usually delivers OTP on first request when phone is awake or charging

Cons

Frequent login issues including OTPs not arriving and endless login loops
App crashes often and fails to load content or function properly
Recent updates often break app functionality, causing inability to open or use the app
Poor user interface and reliability leads to significant user frustration
Lack of modern features such as mobile check deposits

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User Reviews

Recent rating average: 1.20

All time rating average: 2.68

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40% (17)

Date	Author	Comment
2024-11-18	Ye*****	So frustrating! UI is terrible! OTP works about 50% of the time. Whoever is leading the development effort should be fired, not demoted, fired. It's the next level of incompetence. Amazing that such a large company like US Bank has a product like this.
So frustrating! UI is terrible! OTP works about 50% of the time. Whoever is leading the development effort should be fired, not demoted, fired. It's the next level of incompetence. Amazing that such a large company like US Bank has a product like this.
2024-11-18	HI*****	It's awful. Doesn't work
It's awful. Doesn't work