Reviews of Urbvan - Commutes App

By: Urbvan

List of user reviews and ratings for Urbvan - Commutes App

Total ratings

3.88 (Rating count: 15,415)

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Review summary

Users appreciate Urbvan for its affordability, friendly drivers, and comfortable vans. The app has improved over time and offers good customer support. However, many report persistent bugs causing crashes and issues opening the app. Service reliability is problematic, with delays and missed pick-ups without communication. Users also struggle with route selection and note missing features from prior versions. Overall, while the service has potential, app stability and service consistency need improvement.

Pros

Affordable and practical trips compared to alternatives like Uber.
Friendly and punctual drivers who follow protocols.
The app has become easier to use with improvements over time.
comfortable, clean, and well-equipped vans offering a pleasant commute experience.
Customer support is available and helpful through chat agents.

Cons

App frequently crashes or fails to open, with bugs persisting for months.
Service reliability issues, including driver delays and instances of being stood up with no response.
Difficulty using the app to find or select routes, especially after updates.
Lack of certain features previously available, such as the cost-saving 'Uber One'-like service.
Poor user experience regarding app performance such as slow response and error messages like 'no route found'.

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User Reviews

Recent rating average: 1.50

All time rating average: 3.88

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247% (42)

Date	Author	Comment
2026-05-05	Os*****	La atención a cliente es mala, el transporte no hace base donde marca la dirección y no permite reportarlo. Además a cada rato cancelan sin previo aviso.
La atención a cliente es mala, el transporte no hace base donde marca la dirección y no permite reportarlo. Además a cada rato cancelan sin previo aviso.
2026-03-13	Ma*****	pésimo
pésimo
2025-09-30	Gu*****	No sirve
No sirve