Reviews of UPS Mobile Delivery

By: UPS App

List of user reviews and ratings for UPS Mobile Delivery

Total ratings

2.74 (Rating count: 156)

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Review summary

UPS Mobile Delivery app is faster and easier to use than previous devices and generally improves productivity. However, users report severe issues including frequent crashes requiring phone restarts, problematic login processes, poor and inaccurate maps, and significant battery drain. The app also causes unresponsive touch inputs and demands extensive permissions that raise privacy concerns. Despite some functional manifest features, these persistent problems negatively impact delivery efficiency and user experience.

Pros

Faster and easier to use compared to the UPS PVD phones software.
The manifest functionality works correctly and is reliable when it functions.
Improves productivity compared to previous delivery methods or devices.

Cons

App crashes frequently, often requiring phone restarts multiple times per day.
Persistent login issues including redirects, admin verification requirements, and inability to sign in properly.
Poor and outdated mapping functionality with inaccurate house locations and routing problems.
High battery drain and unresponsiveness of buttons during use.
App forces excessive permissions and privacy concerns related to GPS and data access.

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User Reviews

Recent rating average: 1.90

All time rating average: 2.74

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57% (12)

Date	Author	Comment
2024-12-19	Ky*****	Some kind of memory leak or whatever. After using the app for more than five hours it will fail and need to be rebooted.
Some kind of memory leak or whatever. After using the app for more than five hours it will fail and need to be rebooted.
2024-11-06	Mi*****	Won't let me log in. I am a UPS employee, and it has been working fine. Now, for several months, it says I need admin verification and won't allow me to log in.
Won't let me log in. I am a UPS employee, and it has been working fine. Now, for several months, it says I need admin verification and won't allow me to log in.
2023-10-14	Ja*****	To proceed, the app wants user name and password for a)Google account and b)UPS app (different). I got in once; then I was asked a lot of questions about allowing the app (to see where the truck actually is) to see everything on the phone. I said yes to most of them except the last (concerning my data?). I received a message stating that unless I agree to everything, the GPS(?) cannot be used. Then I was logged outj and had to try to get back in again. Back at Square 1.
To proceed, the app wants user name and password for a)Google account and b)UPS app (different). I got in once; then I was asked a lot of questions about allowing the app (to see where the truck actually is) to see everything on the phone. I said yes to most of them except the last (concerning my data?). I received a message stating that unless I agree to everything, the GPS(?) cannot be used. Then I was logged outj and had to try to get back in again. Back at Square 1.
2022-11-09	Mo*****	I agree with Megan, my app constantly brings back deliveries, continuously reorganizes my stops while driving and delivering no scanner in mine yet sent me in circles put my first stops at the last and killed the battery on my phone like I had run everything the phone has. I have been instructed to delete and reinstall that's what I'm doing right now. I will come back to update after I use it. Thank you
I agree with Megan, my app constantly brings back deliveries, continuously reorganizes my stops while driving and delivering no scanner in mine yet sent me in circles put my first stops at the last and killed the battery on my phone like I had run everything the phone has. I have been instructed to delete and reinstall that's what I'm doing right now. I will come back to update after I use it. Thank you
2022-11-01	Ri*****	As a spvd driver I must say the app has its flaws if you UPS want s productivity to be more efficient they need to start giving proper tools for the job and that includes utilizing the mobile delivery app for deliveries.... They need to fix the flaws and the reliability we can't be sitting there playing with the devices trying to scan packages or fix something or the routes are outdated we can't sit there and double track ourselves there's no time for that... I think more user friendly
As a spvd driver I must say the app has its flaws if you UPS want s productivity to be more efficient they need to start giving proper tools for the job and that includes utilizing the mobile delivery app for deliveries.... They need to fix the flaws and the reliability we can't be sitting there playing with the devices trying to scan packages or fix something or the routes are outdated we can't sit there and double track ourselves there's no time for that... I think more user friendly
2021-12-26	Ev*****	It crashes at least 2 or 3 times a shift, causing me to have to stop delivering for several minutes while it boots back up. And if I've added any packages to my manifest I have to type in ALL the addresses again. Very annoying and time consuming
It crashes at least 2 or 3 times a shift, causing me to have to stop delivering for several minutes while it boots back up. And if I've added any packages to my manifest I have to type in ALL the addresses again. Very annoying and time consuming
2021-12-24	ja*****	Maps were usually 2 to 3 houses off Quite often. It also often got the wrong side of the street the house was on. During a 6 hour shift I usually had to restart my phone once because the app crashed . The manifest itself was the only thing that actually worked correctly.
Maps were usually 2 to 3 houses off Quite often. It also often got the wrong side of the street the house was on. During a 6 hour shift I usually had to restart my phone once because the app crashed . The manifest itself was the only thing that actually worked correctly.
2021-12-18	Jo*****	This application needs a team that can make it as the Amazon Flex app . The maps are totally outdated. The sort by distance or time is a joke. The app constantly crashes when the signal is lost. The app drains the battery like there, no tomorrow. The app is so outdated that it makes me cry. The app is not intuitive or friendly at all.
This application needs a team that can make it as the Amazon Flex app . The maps are totally outdated. The sort by distance or time is a joke. The app constantly crashes when the signal is lost. The app drains the battery like there, no tomorrow. The app is so outdated that it makes me cry. The app is not intuitive or friendly at all.
2021-12-10	Me*****	Very buggy! It crashes frequently and if I make a new manifest then I have to restart my phone not just the app. Frequently it will freeze, or bring back a stop that was already completed. I have to restart the app at least once a day around 3pm MT. It often breaks up a stop with 8 packages and will turn them into 8 separate stops, if you aren't careful you'll leave and then end up back at the same location a few stops later.
Very buggy! It crashes frequently and if I make a new manifest then I have to restart my phone not just the app. Frequently it will freeze, or bring back a stop that was already completed. I have to restart the app at least once a day around 3pm MT. It often breaks up a stop with 8 packages and will turn them into 8 separate stops, if you aren't careful you'll leave and then end up back at the same location a few stops later.
2021-12-09	Ch*****	The app turns on the proximity sensor and blanks out my screen at inconvenient times. It's probably by design and good in theory but it's been troublesome.
The app turns on the proximity sensor and blanks out my screen at inconvenient times. It's probably by design and good in theory but it's been troublesome.