Reviews of UPS Access Point

By: UPS App

List of user reviews and ratings for UPS Access Point

Total ratings

3.60 (Rating count: 763)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Reviews show the UPS Access Point Android app is plagued by reliability problems. While some users report generally good service with UPS, the app itself frequently crashes, runs slowly, and requires repeated logins. Updates are blamed for breaking features, and the core function—scanning parcels—often fails, with camera scanning poor and even removal of scanners shifting burden to users. These issues appear across multiple reviews, suggesting the app's stability and usability need significant fixes before it can support efficient day-to-day workflows.

Pros

Some users report generally good experiences with UPS/Access Point service, suggesting the app can fit into a smooth workflow when functioning.
The app is intended to streamline package check-in and scanning tasks at UPS Access Point locations.
A reviewer described the app as Nice, indicating a positive sentiment from at least one user.

Cons

Frequent crashes and freezing, causing unreliable operation.
Very slow performance and long loading times, sometimes taking minutes to check in items.
Repeated logins and password/credential issues, including not saving login details.
Update-related problems, with recent versions breaking functionality or preventing use.
Scanner failures: inability to scan, camera scanning performance poor, or removal of scanners requiring users to supply their own devices.

Upgrade to see all 61 reviews

User Reviews

Recent rating average: 1.20

All time rating average: 3.60

Upgrade to see all 61 reviews

72% (44)

Date	Author	Comment
2026-07-20	mi*****	very slow when you log in.
very slow when you log in.
2026-07-17	Eh*****	Fatal la app
Fatal la app
2026-07-08	Co*****	app crash all the time
app crash all the time
2026-05-20	Je*****	The app crashes all the time.
The app crashes all the time.
2026-05-19	Pr*****	it's just waste of time really.
it's just waste of time really.
2026-04-28	Su*****	This app needs a ton of work! I have used it for over a year and it is constantly crashing!
This app needs a ton of work! I have used it for over a year and it is constantly crashing!
2026-03-03	Ka*****	Will not accept my password
Will not accept my password
2026-02-23	Ra*****	app keep crashing
app keep crashing
2026-02-16	As*****	A dozen chimps with typewriters could've made a more functional app than this.
A dozen chimps with typewriters could've made a more functional app than this.
2026-02-02	Ji*****	I often have to re-log in, and it's too slow and inconvenient. The one before the upgrade was much more convenient and faster to use.
I often have to re-log in, and it's too slow and inconvenient. The one before the upgrade was much more convenient and faster to use.