Reviews of Upay - Payments & Loyalty

By: Uniware Systems Ltd

List of user reviews and ratings for Upay - Payments & Loyalty

Total ratings

4.50 (Rating count: 308)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users widely report that Upay suffers from persistent login problems, including session expiration and failed password resets, making it difficult to access accounts. The top-up function is frequently unreliable, with auto top-up often failing. Many reviews highlight poor customer support and unresolved bugs causing app crashes and navigation issues. The app's user interface is also criticized for being unnecessarily complicated and lacking essential features. Overall, users find the app frustrating, unusable at times, and unsuitable for its intended payment and loyalty functions.

Pros

Cons

Frequent login issues including session expiration, inability to log in despite correct credentials, and problematic password resets.
Top-up and payment features often fail or are unreliable, causing frustration when trying to add funds or use auto top-up.
Poor customer support and lack of timely issue resolution, leaving users unable to fix problems independently.
Persistent bugs causing app crashes, unresponsive actions, and repeated loops in navigation.
User interface complaints such as overly complicated setup for card addition and missing features like card naming.

User Reviews

Recent rating average: 1.10

All time rating average: 4.50

5 star

900% (18)

Date	Author	Comment
2024-10-12	So*****	App not working for a while now, can't log in or top up or do anything, none of us can get food at work, rubbish...
App not working for a while now, can't log in or top up or do anything, none of us can get food at work, rubbish...
2024-03-05	Ro*****	Doesn't work. Registered with my Uni and when logging in it just says your session has expired. I really cannot bother to contact support if the most basic feature that is registration and login fails. Waste of time.
Doesn't work. Registered with my Uni and when logging in it just says your session has expired. I really cannot bother to contact support if the most basic feature that is registration and login fails. Waste of time.