Reviews of UPCIC Mobile

By: Universal Property App

List of user reviews and ratings for UPCIC Mobile

Total ratings

2.81 (Rating count: 122)

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Review summary

UPCIC Mobile app users report frequent login difficulties, crashes, and missing essential features like payment history and making payments. Although some find it convenient to manage policies, the app suffers from synchronization issues and poor usability with unclear error messages and lack of in-app support. Some updates have improved functionality, but overall, the app needs significant improvements to be reliable and user-friendly.

Pros

The app provides a convenient way to manage insurance policy.
The app offers multiple options for users to interact with their insurance accounts.
After some fixes, the app works well for at least some users.

Cons

Frequent issues with logging in including activation pins and password creation problems.
App crashes frequently during use, including on sign-in and document upload.
Lack of key features such as payment history and inability to make payments through the app.
Synchronization problems with claim status and app not updating correctly.
Poor user experience with unclear error messages and no customer support within the app.

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User Reviews

Recent rating average: 2.20

All time rating average: 2.81

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65% (15)

Date	Author	Comment
2025-01-24	Ph*****	Slow response time
Slow response time
2025-01-13	Mi*****	Garbage. You can't even add the policy numbers 9 or 12 digits in the app. Needs a lot of improvements.
Garbage. You can't even add the policy numbers 9 or 12 digits in the app. Needs a lot of improvements.
2024-11-10	jo*****	Not easy to use?
Not easy to use?
2024-09-03	Bi*****	The app gives you a lot of options but no payment history tab to check your account.
The app gives you a lot of options but no payment history tab to check your account.
2024-08-25	AN*****	It is very easy to use. A convenient way to manage your policy.
It is very easy to use. A convenient way to manage your policy.
2023-12-22	br*****	App crashes upon trying to open. Only options are app info and close app. Please fix as soon possible. ++Update - Problem seems to be fixed. Working well now. Thank you.
App crashes upon trying to open. Only options are app info and close app. Please fix as soon possible. ++Update - Problem seems to be fixed. Working well now. Thank you.
2023-10-30	De*****	Went to use the phone feature and I end up Err. Won't let me open up app again. Very frustrating.
Went to use the phone feature and I end up Err. Won't let me open up app again. Very frustrating.
2023-07-24	Le*****	This is the worst app I've ever used. Lots of error messages and they provide no help resolving the error or even telling me what the error is.
This is the worst app I've ever used. Lots of error messages and they provide no help resolving the error or even telling me what the error is.
2023-05-25	Da*****	They are the worse insurance company every!! I have never had a claim with this insurance company and as soon as I file a claim they are taking there sweet time covering and paying for my claim and it has been over 7 months!! And counting.
They are the worse insurance company every!! I have never had a claim with this insurance company and as soon as I file a claim they are taking there sweet time covering and paying for my claim and it has been over 7 months!! And counting.
2023-02-10	JR*****	App doesn't update. Claim status on website and app do not match. Still showing a payment reminder from 2 months ago even though I have archived to it several times. Reinstall fixed nothing
App doesn't update. Claim status on website and app do not match. Still showing a payment reminder from 2 months ago even though I have archived to it several times. Reinstall fixed nothing