Reviews of UniTel Voice

By: UniTel Voice App

List of user reviews and ratings for UniTel Voice

Total ratings

3.88 (Rating count: 65)

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Review summary

UniTel Voice offers excellent customer service and cost-effective features tailored for business users, including good call quality on WiFi and useful customization options. However, many users report frequent call drops, connection issues, and problems with voicemail and messaging. The app is also prone to glitches, occasional logouts, and outdated user interface design, which frustrate users. While supportive of centralized phone management, the app's reliability and functionality need significant improvement.

Pros

Exceptional and caring customer service/support that assists users effectively.
Cost-effective service.
Simple and easy to use with good customization options.
Good call quality over WiFi.
Centralized phone system features beneficial for business users.

Cons

App frequently drops calls and fails to maintain connections, especially when switching between WiFi and mobile data.
Users experience issues with app glitches such as failing to load message screens and constant logouts.
Voicemail and texting functionalities are unreliable or do not work properly.
The app interface is outdated and could use improvements or redesign.
Inconsistent ringing behavior and issues with ringtone customization.

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User Reviews

Recent rating average: 3.30

All time rating average: 3.88

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24% (5)

Date	Author	Comment
2024-05-01	R *****	The customer service/ troubleshooting department I hope I'm spelling her name right Raquel and her partner in crime Lol FRANK are the greatest what makes them to me God sent. What I love the most is they CARE about the customers us (business owners) who depend on their help with our phone service. So I want to say THANK YOU from LP MOBILE SPA located in Los Angeles California for your caring and support. Frank u r the greatest.
The customer service/ troubleshooting department I hope I'm spelling her name right Raquel and her partner in crime Lol FRANK are the greatest what makes them to me God sent. What I love the most is they CARE about the customers us (business owners) who depend on their help with our phone service. So I want to say THANK YOU from LP MOBILE SPA located in Los Angeles California for your caring and support. Frank u r the greatest.
2024-03-30	Be*****	I'm grateful I found this company. The app was a bit confusing at first, but customer service was amazing and very responsive. They walked me through and explained everything I needed to know.
I'm grateful I found this company. The app was a bit confusing at first, but customer service was amazing and very responsive. They walked me through and explained everything I needed to know.
2024-02-22	Mi*****	App has deteriorated, it's pretty unreliable now. Frequently fails to connect, fails to dial out, voicemail list doesn't work. It's a shame too because it was a good service.
App has deteriorated, it's pretty unreliable now. Frequently fails to connect, fails to dial out, voicemail list doesn't work. It's a shame too because it was a good service.
2023-07-13	ফা*****	Bugs. when dial it went to contact
Bugs. when dial it went to contact
2023-05-28	Sh*****	Aa of 05-27-2023 So far so good. I have the service for a couple of months. I haven't used it much, but I have no real complaints yet.
Aa of 05-27-2023 So far so good. I have the service for a couple of months. I haven't used it much, but I have no real complaints yet.
2023-04-06	Ge*****	It only showed download to an old phone not my current iPhone, it wouldn’t let me change devices
It only showed download to an old phone not my current iPhone, it wouldn’t let me change devices
2022-12-01	Vi*****	Awesome when it works, however I've had several customers point out that they tried calling and there was no answer. Occasionally I call my number from my personal number and find that indeed the app does not do what it's supposed to do. As a new customer I'll wait it out a bit but if this is going to be ongoing I'll bring my business elsewhere. Update 11/30/22 Texting does not work all of a sudden, help desk is basically non existent. I'll be taking my business elsewhere
Awesome when it works, however I've had several customers point out that they tried calling and there was no answer. Occasionally I call my number from my personal number and find that indeed the app does not do what it's supposed to do. As a new customer I'll wait it out a bit but if this is going to be ongoing I'll bring my business elsewhere. Update 11/30/22 Texting does not work all of a sudden, help desk is basically non existent. I'll be taking my business elsewhere
2022-10-22	Wh*****	Simple, easy and works how it supposed to and most importantly cost effective.
Simple, easy and works how it supposed to and most importantly cost effective.
2022-08-22	Sh*****	I set my ring tone to different and it still ring as my normal ring tone. I. End to know when a business call is coming vs regular call.
I set my ring tone to different and it still ring as my normal ring tone. I. End to know when a business call is coming vs regular call.
2022-06-25	V *****	Choppy VoIP services.. no Sms feature. Not bad for it's value though.
Choppy VoIP services.. no Sms feature. Not bad for it's value though.