Reviews of United Airlines

By: United Airlines App

List of user reviews and ratings for United Airlines

Total ratings

4.71 (Rating count: 1,025,281)

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Review summary

Reviews praise the United Airlines Android app for being easy to use, fast, and providing useful information. However, users frequently complain about a painful check-in experience (hard-to-find button, slow process, and forced credit card at check-in), unclear or costly baggage policies (fees for carry-on and bags), and poor customer service. There are also repeated frustrations with itinerary changes and meal modifications within the app. Overall, the app is user-friendly but hampered by checkout, billing, and service issues.

Pros

Easy to use and user-friendly interface.
Fast, smooth app performance.
Offers useful information and is easy to understand.
Very simple and self-explanatory.

Cons

Difficult and painful check-in flow (hard-to-find check-in button, lengthy or redundant process, often requiring a credit card at check-in).
Baggage fees and carry-on policy confusion/charges.
Poor customer service and difficulty getting answers.
In-app limitations when modifying reservations (unable to change flights or meals easily; frustration with meal options).

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User Reviews

Recent rating average: 3.50

All time rating average: 4.71

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31% (384)

Date	Author	Comment
2026-08-27	Se*****	it think I'd rather be in hell the use this application again.... no even joking 🙃
it think I'd rather be in hell the use this application again.... no even joking 🙃
2026-08-27	Pr*****	Very user friendly
Very user friendly
2026-08-27	Ja*****	Airlines are out of control. Flying sucks, but how else are you going to get there fast?
Airlines are out of control. Flying sucks, but how else are you going to get there fast?
2026-08-27	Li*****	maybe my Internet but having to sign in multiple times. traveling with small kids, and did the bare bones rate. I should be able to change seats within the ones they randomly gave me but can't. will ask at the gate to switch around.
maybe my Internet but having to sign in multiple times. traveling with small kids, and did the bare bones rate. I should be able to change seats within the ones they randomly gave me but can't. will ask at the gate to switch around.
2026-08-26	Ji*****	Very easy check in process.
Very easy check in process.
2026-08-26	ju*****	Great service
Great service
2026-08-26	Ho*****	great to deal with
great to deal with
2026-08-26	Bl*****	less clicks would be a great idea
less clicks would be a great idea
2026-08-26	To*****	Easy and understandable prompts
Easy and understandable prompts
2026-08-26	Ja*****	worst app ive ever used. so many glitches. shame on you United. took me 1.5 hours to check in my family of 4 and I am frequent traveler
worst app ive ever used. so many glitches. shame on you United. took me 1.5 hours to check in my family of 4 and I am frequent traveler