Reviews of UPC Mobile

By: Union Power Cooperative App

List of user reviews and ratings for UPC Mobile

Total ratings

3.58 (Rating count: 45)

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Review summary

Users appreciate the UPC Mobile app for its convenience in paying bills and viewing energy usage, as well as the excellent customer service of the utility provider. However, several users face usability issues with the app crashing or being unresponsive, causing frustration despite attempts to reinstall. The app's reliability remains a concern for multiple users.

Pros

Easy and convenient way to pay utility bills.
Allows users to view their energy usage.
Provides good customer service with quick power restoration and payment extensions.
Improves user experience and simplifies bill management.

Cons

App frequently does not work or crashes.
Users unable to navigate within the app.
Issues persisting for multiple days even after reinstalling.

User Reviews

Recent rating average: 3.00

All time rating average: 3.58

5 star

40% (4)

Date	Author	Comment
2024-12-21	Ju*****	Best power company around here. Our power is never off for very long.
Best power company around here. Our power is never off for very long.
2024-11-21	De*****	Good app to use to pay my bill.
Good app to use to pay my bill.
2023-04-28	Am*****	Very convenient and easy to pay your bill and see what your energy usage is⭐⭐⭐⭐⭐
Very convenient and easy to pay your bill and see what your energy usage is⭐⭐⭐⭐⭐
2023-04-02	Sa*****	An easy and convenient way to pay your utility bill. Union Power Cooperative has excellent service. For an example during a thunderstorm lightning struck a power line and knocked out the power to my house. I called their number when there's a power outage and they were out there and had it fixed within an hour. During snow storms and freezing rain I have not had one power outage. And if you're going to be late on your payment you can always call them and they will give you an extension. TY UPC!
An easy and convenient way to pay your utility bill. Union Power Cooperative has excellent service. For an example during a thunderstorm lightning struck a power line and knocked out the power to my house. I called their number when there's a power outage and they were out there and had it fixed within an hour. During snow storms and freezing rain I have not had one power outage. And if you're going to be late on your payment you can always call them and they will give you an extension. TY UPC!
2022-01-01	Jo*****	Doesn't work !!!
Doesn't work !!!
2020-08-12	Th*****	Hasn't worked for 2 days. I uninstalled & reinstalled twice. Opens but can't navigate anywhere.
Hasn't worked for 2 days. I uninstalled & reinstalled twice. Opens but can't navigate anywhere.
2019-12-23	A *****	Can not get anywhere on your app, please go to the Duke power app to learn how to set up your app please
Can not get anywhere on your app, please go to the Duke power app to learn how to set up your app please
2016-12-05	A *****	Nicc
Nicc
2016-07-04	A *****	Funktioniert nicht
Funktioniert nicht
2014-08-27	A *****	Love being able to use...makes my life easier!!!
Love being able to use...makes my life easier!!!