Dashboard

OpenScape Contact Center Dashboard is a powerful Chrome extension designed for contact center managers who need seamless real-time monitoring and control of their OpenScape Contact Center anywhere. Whether you're at home, on the move, or at the office, this extension lets you oversee agent statuses, queue conditions, and routing states directly from your phone.

Key features include monitoring agent summaries (logged on/off, idle, busy), live queue statistics (waiting calls, service levels), detailed agent status views (routing and presence status), and dynamic management capabilities such as changing agent routing states, assigning or removing agent skills, and adjusting queue parameters like emergency announcements or queue lengths. Please note, this app requires integration with OpenScape Contact Center through additional software. Contact your Unify Account Manager for setup details.