ArcmedX

ArcmedX - Extended Description

ArcmedX is an innovative multivendor hospital asset service management platform developed by UPHEAD MANAGEMENT CONSULTING PRIVATE LIMITED. It is designed to streamline the process of managing, maintaining, and servicing biomedical and hospital equipment across multiple vendors, departments, and teams.

🔹 Key Features:
User Registration & Role Management

Users can sign up and create an organization profile

Supports roles like Hospital Admin, Biomedical Engineer, Technician, and Vendor Representative

Fine-grained role-based access control

Hospital & Team Onboarding

Hospital admins can request onboarding of their hospital and biomedical teams

ArcmedX verifies and approves requests for platform access

Asset Management

Add and manage medical equipment like X-ray machines, MRIs, ventilators, etc.

Assign each asset to a department or technician for maintenance tracking

Maintain vendor and warranty information

Service Request Lifecycle

Create service tickets for any malfunctioning equipment

Assign tickets to internal technicians or external vendors

Track real-time status (e.g., Pending, Assigned, In Progress, Resolved, Closed)

Technician Assignment & Tracking

View technician availability

Assign service requests manually or automatically

Monitor SLA compliance and technician performance

Multi-Vendor Support

Collaborate with multiple vendors for different equipment types

Allow vendors to access tickets related to their machines only

Push Notifications & Alerts

Get real-time alerts for new requests, escalations, or SLA violations

Reports & Analytics

Equipment downtime history

Technician workload and performance

Hospital-wide maintenance efficiency dashboards

Mobile-Friendly Interface

Accessible via Android and iOS apps

Optimized for on-the-go usage by hospital staff and technicians

🔹 Use Case Examples:
A radiology department raises a service request for a Siemens X-ray machine malfunction.

The request is assigned to an in-house technician or forwarded to the authorized Siemens vendor.

Updates, repairs, and resolution are tracked step-by-step within ArcmedX.

SLA compliance is monitored, and reports are available to hospital admins for review.

🔹 Target Users:
Hospitals and healthcare networks

Biomedical engineers and technicians

Equipment vendors and service providers

Facility maintenance managers

Procurement and compliance teams

🔹 Benefits:
Reduce equipment downtime and improve patient care

Centralize all service and maintenance data

Ensure accountability across teams and vendors

Improve compliance and reporting for audits

Enable better planning with data-driven insights