Reviews of UMassFive Mobile Banking

By: UMassFive College Federal Credit Union

List of user reviews and ratings for UMassFive Mobile Banking

Total ratings

4.20 (Rating count: 703)

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Review summary

Users find the UMassFive Mobile Banking app convenient, especially for mobile check deposits and basic banking tasks, appreciating its intuitive design and customer support. However, many report frequent crashes, login issues, and unresponsiveness, particularly after updates. The app lacks some features like fund transfers and smooth account switching. Some users experience persistent error messages and compatibility problems, including complications on rooted devices. Despite these issues, the app remains essential for many relying on remote banking access due to branch distance.

Pros

App is generally easy to use and intuitive.
Mobile check deposit feature works well and saves time.
Good customer support that is easy to reach.
Allows basic banking functions like balance checking effectively.
The app is useful for remote banking needs, especially when bank branches are far away.

Cons

Frequent app crashes and unresponsiveness, especially at login or after updates.
Lack of certain features like money transfers and biometric account switching.
Persistent error messages like 'System Error' or network connection issues preventing access.
The need to use two separate apps to access all online banking features.
Popup or system errors related to device compatibility, such as rooted phones, causing accessibility problems.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.20

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3% (10)

Date	Author	Comment
2024-12-27	Wi*****	Excellent app for most of my banking needs including mobile check deposits. Very easy to use. I continue to use this app for my banking -- mostly for check deposits. It works great and is even better now!
Excellent app for most of my banking needs including mobile check deposits. Very easy to use. I continue to use this app for my banking -- mostly for check deposits. It works great and is even better now!
2022-07-16	C.*****	Ever since the Card Secure aspect was integrated into the banking app (which makes a lot more sense for a banking app), I've greatly enjoyed using this app. No weird glitches or connectivity issues. It's easy to check your balances and upload checks in the app. One thing I would suggest is enabling 2FA, TOTP in particular, to improve security. Overall, great app to use.
Ever since the Card Secure aspect was integrated into the banking app (which makes a lot more sense for a banking app), I've greatly enjoyed using this app. No weird glitches or connectivity issues. It's easy to check your balances and upload checks in the app. One thing I would suggest is enabling 2FA, TOTP in particular, to improve security. Overall, great app to use.