Reviews of Uber - Request a ride

By: Uber Technologies, Inc.

List of user reviews and ratings for Uber - Request a ride

Total ratings

4.75 (Rating count: 18,928,496)

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Review summary

People generally find Uber reliable, easy to book, and capable of delivering smooth rides with safe drivers. However, recurring complaints center on pricing: overcharging, price discrepancies, and misleading discounts. Customer support and issue resolution are often slow or inadequate. Delays and long wait times, plus occasional app malfunctions, also appear in multiple reviews. In short, the service is convenient and safe, but pricing practices and support responsiveness are the most consistently reported drawbacks.

Pros

Reliable rides and consistent service
Easy to use app with quick booking and fast pickup
Smooth and comfortable rides with safe drivers
Generally positive app experience and good service quality

Cons

Pricing issues including overcharges, price discrepancies, and misleading discounts
Poor customer service and slow resolution of problems
Long wait times and reliability problems (delays, missed bookings)
Occasional app performance issues (app not working properly)

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User Reviews

Recent rating average: 4.20

All time rating average: 4.75

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0% (441)

Date	Author	Comment
2026-06-17	Di*****	best cab booking app and competitive prices
best cab booking app and competitive prices
2026-06-17	Sh*****	this is very useful
this is very useful
2026-06-17	Ka*****	better
better