Reviews of Uber - Request a ride

By: Uber Technologies, Inc. App

List of user reviews and ratings for Uber - Request a ride

Total ratings

4.74 (Rating count: 19,816,796)

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Review summary

People generally find Uber reliable, easy to book, and capable of delivering smooth rides with safe drivers. However, recurring complaints center on pricing: overcharging, price discrepancies, and misleading discounts. Customer support and issue resolution are often slow or inadequate. Delays and long wait times, plus occasional app malfunctions, also appear in multiple reviews. In short, the service is convenient and safe, but pricing practices and support responsiveness are the most consistently reported drawbacks.

Pros

Reliable rides and consistent service
Easy to use app with quick booking and fast pickup
Smooth and comfortable rides with safe drivers
Generally positive app experience and good service quality

Cons

Pricing issues including overcharges, price discrepancies, and misleading discounts
Poor customer service and slow resolution of problems
Long wait times and reliability problems (delays, missed bookings)
Occasional app performance issues (app not working properly)

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User Reviews

Recent rating average: 3.30

All time rating average: 4.74

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28% (572)

Date	Author	Comment
2026-09-08	Lo*****	good
good
2026-09-08	Po*****	not pick a ride at time ....
not pick a ride at time ....
2026-09-08	Ro*****	Uber Rides 5 ⭐ if you pay for Uber One you can expect competitively priced low fares and short waiting times. Uber Eats 3 ⭐ if your order is wrong or not to your liking, oftentimes you can expect a partial refund ?? or worse, an apology w/ a "not eligible for refund" message from their bot. be prepared to go to great lengths if you're unwilling to accept those outcomes.
Uber Rides 5 ⭐ if you pay for Uber One you can expect competitively priced low fares and short waiting times. Uber Eats 3 ⭐ if your order is wrong or not to your liking, oftentimes you can expect a partial refund ?? or worse, an apology w/ a "not eligible for refund" message from their bot. be prepared to go to great lengths if you're unwilling to accept those outcomes.
2026-09-08	ka*****	glich
glich
2026-09-08	Pa*****	good
good
2026-09-08	Ma*****	I've no idea how to set my current location. Shouldt there be some sort of map with a target, or a use my current location option? all these dentures are missing or to deep into the system. I gave up and called a taxi. the human asked me some questions and could help me. if you break down in the middle of nowhere and dont know the area this app becomes useless. it only works if you know the names of places
I've no idea how to set my current location. Shouldt there be some sort of map with a target, or a use my current location option? all these dentures are missing or to deep into the system. I gave up and called a taxi. the human asked me some questions and could help me. if you break down in the middle of nowhere and dont know the area this app becomes useless. it only works if you know the names of places
2026-09-08	me*****	Convenient and readily available in most cities.
Convenient and readily available in most cities.
2026-09-08	Ka*****	good and fast service
good and fast service
2026-09-08	Sh*****	good
good
2026-09-08	Ma*****	good response.
good response.