Reviews of Uber - Request a ride

By: Uber Technologies, Inc. App

List of user reviews and ratings for Uber - Request a ride

Total ratings

4.74 (Rating count: 19,366,913)

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Review summary

People generally find Uber reliable, easy to book, and capable of delivering smooth rides with safe drivers. However, recurring complaints center on pricing: overcharging, price discrepancies, and misleading discounts. Customer support and issue resolution are often slow or inadequate. Delays and long wait times, plus occasional app malfunctions, also appear in multiple reviews. In short, the service is convenient and safe, but pricing practices and support responsiveness are the most consistently reported drawbacks.

Pros

Reliable rides and consistent service
Easy to use app with quick booking and fast pickup
Smooth and comfortable rides with safe drivers
Generally positive app experience and good service quality

Cons

Pricing issues including overcharges, price discrepancies, and misleading discounts
Poor customer service and slow resolution of problems
Long wait times and reliability problems (delays, missed bookings)
Occasional app performance issues (app not working properly)

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User Reviews

Recent rating average: 4.20

All time rating average: 4.74

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28% (545)

Date	Author	Comment
2026-08-01	Jo*****	I have used this app 3months ago in cape town and it is still deducting money from my account I'm am thinking off suing them because this is very unacceptable
I have used this app 3months ago in cape town and it is still deducting money from my account I'm am thinking off suing them because this is very unacceptable
2026-08-01	Ha*****	worst app and most of the time price is rising and these bike riders will accept and make me wait till the destination and then they will cancel the ride at important time this is worst to worst
worst app and most of the time price is rising and these bike riders will accept and make me wait till the destination and then they will cancel the ride at important time this is worst to worst
2026-08-01	Om*****	nice one 👍
nice one 👍
2026-08-01	Dh*****	It is a good app when you start as the first 3 rides are free and you get lots of discounts in taxis, auto, moto etc. but later as usual. as conclusion it is a good app.....
It is a good app when you start as the first 3 rides are free and you get lots of discounts in taxis, auto, moto etc. but later as usual. as conclusion it is a good app.....
2026-08-01	mo*****	travell on very cheaper price to other app like rapido, ola etc
travell on very cheaper price to other app like rapido, ola etc
2026-08-01	Al*****	Very convenient.
Very convenient.
2026-08-01	Ma*****	awesome
awesome
2026-08-01	Ch*****	good driver and calm baheviour
good driver and calm baheviour
2026-08-01	on*****	The best ride I have ever had
The best ride I have ever had
2026-08-01	MD*****	very well service
very well service