Reviews of Uber - Request a ride

By: Uber Technologies, Inc. App

List of user reviews and ratings for Uber - Request a ride

Total ratings

4.74 (Rating count: 19,605,091)

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Review summary

People generally find Uber reliable, easy to book, and capable of delivering smooth rides with safe drivers. However, recurring complaints center on pricing: overcharging, price discrepancies, and misleading discounts. Customer support and issue resolution are often slow or inadequate. Delays and long wait times, plus occasional app malfunctions, also appear in multiple reviews. In short, the service is convenient and safe, but pricing practices and support responsiveness are the most consistently reported drawbacks.

Pros

Reliable rides and consistent service
Easy to use app with quick booking and fast pickup
Smooth and comfortable rides with safe drivers
Generally positive app experience and good service quality

Cons

Pricing issues including overcharges, price discrepancies, and misleading discounts
Poor customer service and slow resolution of problems
Long wait times and reliability problems (delays, missed bookings)
Occasional app performance issues (app not working properly)

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User Reviews

Recent rating average: 4.10

All time rating average: 4.74

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28% (558)

Date	Author	Comment
2026-08-03	Th*****	awesome
awesome
2026-08-03	Ad*****	never accept rides on time pathetic just pathetic
never accept rides on time pathetic just pathetic
2026-08-03	Ha*****	good 👍
good 👍
2026-08-03	Sh*****	good
good
2026-08-03	So*****	good and very friendly service
good and very friendly service
2026-08-03	Du*****	multiple times I paid extra for priority with a one minute eta. then it changes to 15-20min wait just to be connected to a driver. total theft
multiple times I paid extra for priority with a one minute eta. then it changes to 15-20min wait just to be connected to a driver. total theft
2026-08-03	Ba*****	excellent
excellent
2026-08-03	Gh*****	very good
very good
2026-08-03	Wi*****	good experience
good experience
2026-08-03	Ni*****	good driving
good driving