Reviews of Uber - Request a ride

By: Uber Technologies, Inc. App

List of user reviews and ratings for Uber - Request a ride

Total ratings

4.74 (Rating count: 19,139,568)

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Review summary

People generally find Uber reliable, easy to book, and capable of delivering smooth rides with safe drivers. However, recurring complaints center on pricing: overcharging, price discrepancies, and misleading discounts. Customer support and issue resolution are often slow or inadequate. Delays and long wait times, plus occasional app malfunctions, also appear in multiple reviews. In short, the service is convenient and safe, but pricing practices and support responsiveness are the most consistently reported drawbacks.

Pros

Reliable rides and consistent service
Easy to use app with quick booking and fast pickup
Smooth and comfortable rides with safe drivers
Generally positive app experience and good service quality

Cons

Pricing issues including overcharges, price discrepancies, and misleading discounts
Poor customer service and slow resolution of problems
Long wait times and reliability problems (delays, missed bookings)
Occasional app performance issues (app not working properly)

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User Reviews

Recent rating average: 4.00

All time rating average: 4.74

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28% (475)

Date	Author	Comment
2026-07-09	Ma*****	good 👍
good 👍
2026-07-09	Ka*****	good
good
2026-07-09	Sa*****	good
good
2026-07-09	Ja*****	below 5 star ratings not allowed without comment. the current fater option is just an artificial delay to get more money from customers.
below 5 star ratings not allowed without comment. the current fater option is just an artificial delay to get more money from customers.
2026-07-09	Ja*****	charges are way high, always maping to longer and slower route makes it higher.
charges are way high, always maping to longer and slower route makes it higher.
2026-07-09	An*****	good
good
2026-07-09	La*****	good verry good app. I liked uber
good verry good app. I liked uber
2026-07-09	Sh*****	very good and professional..
very good and professional..
2026-07-09	Su*****	Uber still has the maximum number of vehicles available and their fares are now rationalised.
Uber still has the maximum number of vehicles available and their fares are now rationalised.
2026-07-09	Ra*****	caption accept ride long time Wait 😡😡
caption accept ride long time Wait 😡😡