Reviews of Twisted Road

By: Twisted Road App

List of user reviews and ratings for Twisted Road

Total ratings

2.36 (Rating count: 39)

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Review summary

Users find the Twisted Road app functionally limited, frequently crashing or redirecting to the website, with no account creation feature in-app. Despite poor app performance and booking reliability issues, customers praise the responsive and helpful support team. Motorcycle owners appreciate the ability to manage bookings and insurance info easily through the app, making it a unique platform in the motorcycle ride-sharing space, though the app needs significant improvements to usability and stability.

Pros

Strong and responsive customer support team that resolves issues quickly
Convenient for motorcycle owners to manage bookings and rental information
The platform is unique and serves a niche motorcycle ride-sharing market
Mobile functionality allows management of trips and viewing insurance/contact info

Cons

App functionality is poor, with frequent crashes, freezes, and blank screens
No option to create a new account in the app; users must use the website
App often redirects to the website instead of having native features
Search and image loading features are buggy or non-functional
Multiple cancellations and unreliable service affect user trust

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User Reviews

Recent rating average: 2.00

All time rating average: 2.36

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57% (12)

Date	Author	Comment
2024-12-24	Mi*****	As an owner, its useless. It doesn't update about your rentals at all. And Tech support only tells you to go to the website to manage your bike and rentals not do they want to help get your app usable. The website works fine, but why even have an app then??
As an owner, its useless. It doesn't update about your rentals at all. And Tech support only tells you to go to the website to manage your bike and rentals not do they want to help get your app usable. The website works fine, but why even have an app then??
2024-04-09	Br*****	Edit: Credit where credits due. My issue was finally resolved and I was contacted by the founder for a full apology and refund. Seems like they have had some bad luck with their insurance company going out of business. They seem like they are trying to make positive changes.
Edit: Credit where credits due. My issue was finally resolved and I was contacted by the founder for a full apology and refund. Seems like they have had some bad luck with their insurance company going out of business. They seem like they are trying to make positive changes.
2024-04-01	Ma*****	The screen turns blank anytime I try to rent a bike, and I'm not able to check out or anything. The app just freezes.
The screen turns blank anytime I try to rent a bike, and I'm not able to check out or anything. The app just freezes.
2024-03-23	Tr*****	What a horrible app, none of the owners responded and all the rides were cancelled my the twisted road "help team." One week the would let me ride a bike and then the next they wouldn't, no wonder there are so many bad reviews for this app.
What a horrible app, none of the owners responded and all the rides were cancelled my the twisted road "help team." One week the would let me ride a bike and then the next they wouldn't, no wonder there are so many bad reviews for this app.
2023-10-26	Wa*****	I'm sure it works, but 3 cancellations in a row is not a good look. Unable to use in wailuku hi
I'm sure it works, but 3 cancellations in a row is not a good look. Unable to use in wailuku hi
2023-08-19	Sc*****	pictures of bikes do not load in search results. how dumb.
pictures of bikes do not load in search results. how dumb.
2023-07-25	Ry*****	This app rarely if ever works
This app rarely if ever works
2023-06-05	A.*****	As far as motorcycle ride sharing goes, this is the only name in the game. The app itself is very clunky, and using the browser instead wasn't much better. With that being said the support team was incredibly quick to resolve my issues, and I'm looking forward to using TR again. Just be prepared to pony up 500 or so dollars for the deposit.
As far as motorcycle ride sharing goes, this is the only name in the game. The app itself is very clunky, and using the browser instead wasn't much better. With that being said the support team was incredibly quick to resolve my issues, and I'm looking forward to using TR again. Just be prepared to pony up 500 or so dollars for the deposit.
2023-04-20	Br*****	This app has never worked. Ive downloaded over a year ago. I have to use the website for everything related tk this company. Garbage app, needs major overhaul and a team that cares
This app has never worked. Ive downloaded over a year ago. I have to use the website for everything related tk this company. Garbage app, needs major overhaul and a team that cares
2022-11-30	Br*****	This "app" is terrible. The verbiage overlap buttons. The buttons don't work. It just takes you to the website anyways. May as well put a shortcut to the website on your home screen.
This "app" is terrible. The verbiage overlap buttons. The buttons don't work. It just takes you to the website anyways. May as well put a shortcut to the website on your home screen.