Reviews of Turing Vision

By: Turing Video App

List of user reviews and ratings for Turing Vision

Total ratings

3.21 (Rating count: 44)

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Review summary

User reviews highlight serious stability issues including crashing and logging out. Video playback suffers from long buffering and lack of controls. The app's interface is criticized as unfriendly and difficult to use. Support services are inadequate and expensive. However, users appreciate that device setup is easy, the app allows doing most web platform tasks, and that ongoing updates have improved the product over time. Some users have a positive experience when the app works properly.

Pros

App is simple to use and allows performing most tasks available on the web platform.
The product has improved over time with regular updates about every 3 weeks.
Setting up devices such as adding the bridge and cameras is easy.
Works well and is enjoyed by some customers, indicating potential when functioning properly.

Cons

The app is unstable, frequently crashes, and logs users out repeatedly.
Video playback is problematic, with buffering, extremely slow downloads, and limited playback controls (no fast forward, pause with image, or snapshots).
User interface is not user-friendly and hard to navigate, making it difficult to find needed camera settings or features.
Service and support are poor, with costly on-site resets and unresolved issues despite service calls.
Many essential features require additional charges, labeled as nickel-and-diming users.

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User Reviews

Recent rating average: 2.10

All time rating average: 3.21

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55% (11)

Date	Author	Comment
2025-01-23	Ge*****	It is sporadic. 90% of the time not all all aspects and features are not working. Restarting the app doesn't work. Restarting my phone doesn't. The installer doesn't seem to want to service the account; Service calls never correct the problem without creating new problems. On site calls to reset equipment is $300. I definitely would not repeat or recommend.
It is sporadic. 90% of the time not all all aspects and features are not working. Restarting the app doesn't work. Restarting my phone doesn't. The installer doesn't seem to want to service the account; Service calls never correct the problem without creating new problems. On site calls to reset equipment is $300. I definitely would not repeat or recommend.
2024-11-06	St*****	Works great, and our customers enjoy it as well
Works great, and our customers enjoy it as well
2024-11-01	Da*****	Hardly ever works. We've had multiple events at our business that we have never been able to get the footage to work. When it does work, you can forget about downloading the video for police. It takes roughly 30 minutes to download a 10 second video clip in low def. So long as you don't leave the download screen or it stops the and you have to start over. The online portal is exactly the same. I can't believe in 2024 it is this hard to view video from a NVR.
Hardly ever works. We've had multiple events at our business that we have never been able to get the footage to work. When it does work, you can forget about downloading the video for police. It takes roughly 30 minutes to download a 10 second video clip in low def. So long as you don't leave the download screen or it stops the and you have to start over. The online portal is exactly the same. I can't believe in 2024 it is this hard to view video from a NVR.
2024-09-09	Ca*****	You can login to the account, but app crashes before being useful... Can't even load ONE camera view...
You can login to the account, but app crashes before being useful... Can't even load ONE camera view...
2024-08-12	We*****	Can't even look at my cameras
Can't even look at my cameras
2024-06-22	Ma*****	By far the worst ever , I have two different systems at two different locations. This one works only 15% of the time
By far the worst ever , I have two different systems at two different locations. This one works only 15% of the time
2024-06-17	Da*****	Forgot password
Forgot password
2024-05-26	IM*****	Slow and not user friendly
Slow and not user friendly
2024-05-12	Br*****	Unstable. Crashes. Nickel and dime you to use basic features that they shouldn't charge for. Better off going with almost any other brand. License fees are expensive. Application is very difficult to use and find appropriate settings for cameras.
Unstable. Crashes. Nickel and dime you to use basic features that they shouldn't charge for. Better off going with almost any other brand. License fees are expensive. Application is very difficult to use and find appropriate settings for cameras.
2024-04-15	An*****	Awful. I work for one of the largest system integrator's in the country. I hold over a dozen manufacturers certifications(including exacq, milestone, alivigion, verint to name a few). I have never encountered a system so convoluted and unstable as this one. From the app to the NVR to a complete lack of any product support, I cannot stress enough how big of a mistake it was going with turing. Stay away
Awful. I work for one of the largest system integrator's in the country. I hold over a dozen manufacturers certifications(including exacq, milestone, alivigion, verint to name a few). I have never encountered a system so convoluted and unstable as this one. From the app to the NVR to a complete lack of any product support, I cannot stress enough how big of a mistake it was going with turing. Stay away