TURBONET

Customer Portal — Product Description
The Customer Portal is a self-service platform built for Internet Service Providers (ISPs) and Cable TV subscribers. It allows customers to independently manage their subscriptions, monitor network usage, pay bills online, and receive technical support.

Key Features
Account & Subscription Dashboard

View connection status (Active/Inactive), current package, monthly fees, and expiry dates.
Check due amounts and view assigned hardware details (such as Set-Top Box numbers).
Online Bill Payments

Pay monthly bills instantly using digital payment gateways and mobile wallets.
Save payment accounts to complete future payments with a simple PIN entry.
Access full payment history, transaction receipts, and billing records.
Bandwidth & Usage Analytics

Track live internet upload and download data consumption.
View historical usage trends to monitor service health.
Support Ticket Management

Open support tickets for network disruptions or billing issues.
Track ticket progress in real-time (Pending, In Progress, Resolved).

How It Works

Sign In: Log in using a Customer ID and registered mobile number.
Review Account: Check active services, validity period, and pending dues.
Pay Bills: Choose an online payment option to clear dues instantly.
Get Support: Submit a ticket anytime an issue arises and track its status.