Reviews of TunnelBear VPN

By: TunnelBear, LLC App

List of user reviews and ratings for TunnelBear VPN

Total ratings

3.49 (Rating count: 325,136)

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Review summary

Reviews are mixed: some praise TunnelBear for location masking and business privacy, with mentions of being the 'best VPN'. However, many reviews focus on paywalls removing free country access, frequent connectivity issues, post-update breakages, Chromebook/device compatibility problems, and regional restrictions. Overall, it works for some users when functioning, but reliability and access limitations drive widespread dissatisfaction.

Pros

Location masking via country connections (e.g., Australia) for privacy and business use.
Positive perception in some reviews as a high-quality VPN (e.g., 'best VPN', 'I love it').
Protection of user location for business use.

Cons

Paywall removal / free access to country servers, forcing subscription for country options.
Frequent connectivity issues: cannot connect, servers blocked or unresponsive.
Post-update regressions: features removed or broken connectivity after updates.
Device compatibility issues: reported as unusable on Chromebook.
Geographic restrictions and regional blocks (e.g., unusable in Russia).

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User Reviews

Recent rating average: 2.00

All time rating average: 3.49

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54% (313)

Date	Author	Comment
2026-07-31	ma*****	Use to be great, now it doesn't mask my location especially the US region barely works.
Use to be great, now it doesn't mask my location especially the US region barely works.
2026-07-31	Br*****	automatic one star review for buying the top spot and Google play store search when I specifically searched for another VPN. if I did not search for your app, I don't WANT it.
automatic one star review for buying the top spot and Google play store search when I specifically searched for another VPN. if I did not search for your app, I don't WANT it.
2026-07-31	NE*****	every time i have to enter login credentials, and credentials don't work 80% of times
every time i have to enter login credentials, and credentials don't work 80% of times
2026-07-31	Ju*****	best among all
best among all
2026-07-30	Le*****	The VPN service is good 👍 So the session in the app closes and when try to login again it says my password is wrong (even if I know it's correct) and later it send me again a verification email despite I've already verified my email. Later I can login the app again but the session closes and cannot login again
The VPN service is good 👍 So the session in the app closes and when try to login again it says my password is wrong (even if I know it's correct) and later it send me again a verification email despite I've already verified my email. Later I can login the app again but the session closes and cannot login again
2026-07-30	Dr*****	The app is unusable. It constantly logs me out, when I attempt to log back in it asks to re-validate via email and when I do it throws an error 502 and I can't log in. It has been this way for months.
The app is unusable. It constantly logs me out, when I attempt to log back in it asks to re-validate via email and when I do it throws an error 502 and I can't log in. It has been this way for months.
2026-07-30	Am*****	it doesn't work
it doesn't work
2026-07-29	Of*****	I think the good days of this app are gone because all the countries are locked and you are forced to upgrade before using, that is usually their pattern, they start well and when they have enough customers, they monitize everything
I think the good days of this app are gone because all the countries are locked and you are forced to upgrade before using, that is usually their pattern, they start well and when they have enough customers, they monitize everything
2026-07-28	Of*****	only good if you pay the free version won't even let you use a server in another country which is the whole point of a vpn and now they use ai for their ads?
only good if you pay the free version won't even let you use a server in another country which is the whole point of a vpn and now they use ai for their ads?
2026-07-28	An*****	stopped working once I upgraded
stopped working once I upgraded