Reviews of TUDA — order a ride

By: MAXIM.PLATFORM LLC

List of user reviews and ratings for TUDA — order a ride

Total ratings

4.13 (Rating count: 6,554)

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Review summary

Users appreciate the app's affordable pricing compared to traditional taxis and its convenient interface. However, multiple significant issues arise: frequent app malfunctions prevent registration and login due to SMS verification failures; scarce driver availability causes long waits; vehicles are often old and dirty; pricing can sometimes exceed traditional taxi fares; and the service's availability is limited chiefly to Sofia. These issues negatively impact user experience despite the app's cost benefits.

Pros

App is cheaper and more affordable than traditional taxis, offering a pleasant experience at lower prices.
App interface and concept are good and user-friendly when functional.
Service is useful for getting around Sofia at reduced fare rates compared to major taxi companies.

Cons

App has serious technical issues including failure to receive SMS verification codes and login errors, preventing many users from registering or using the app.
Driver availability is low, leading to long wait times or no drivers found during searches.
Cars provided are often old, dirty, and poorly maintained, causing discomfort.
Pricing can be higher than expected or traditional taxis, leading to claims of false advertising and overcharging.
Service is limited geographically, mainly available only in Sofia, Bulgaria.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.13

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467% (14)

Date	Author	Comment
2024-11-21	De*****	highly recommend! thank you!
highly recommend! thank you!
2024-10-24	Pa*****	Not good. Price is more than a taxi. False advertisement
Not good. Price is more than a taxi. False advertisement