Reviews of BDS Laundry Start

By: KioSoft Technologies LLC

List of user reviews and ratings for BDS Laundry Start

Total ratings

4.52 (Rating count: 1,368)

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Review summary

Users appreciate that BDS Laundry Start allows cashless payment, making laundry more convenient and faster, with helpful notifications when cycles end. However, many report technical problems including frequent connection failures to machines, inaccurate machine availability data, and unreliable notifications. Payment issues such as double charging, forced high minimum top-ups, and unexplained balance discrepancies are common. Additionally, users express concern over invasive app permissions and frequent app crashes or errors. While it simplifies cash payments, the app suffers from significant reliability and functionality problems, causing frustration among users.

Pros

Convenient to use and eliminates the need for quarters or cash for laundry machines.
Enables remote payment and machine activation, making laundry faster and easier.
Notifies users when laundry cycles are done, helping them manage laundry time.
Provides some customer service support that users find helpful.
Allows for managing laundry payments via the app, which is appreciated in some apartment complexes.

Cons

App frequently fails to connect to machines, causing delays and forcing users to make multiple trips.
Issues with payment processing including double charges, unexplained money deductions, forced minimum top-ups, and delayed balance updates.
Inaccurate or non-functional machine availability/status indicators leading to confusion about available washers and dryers.
App often does not send notifications reliably when laundry cycles complete.
Excessive or unnecessary app permissions (GPS, file access) resulting in privacy concerns and app errors.
Features such as 'Room Status' and 'Peak Time Graph' often don't work or show incorrect data.
Poor user experience with login persistence, crashes, and lack of remembered settings.

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User Reviews

Recent rating average: 2.30

All time rating average: 4.52

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2% (9)

Date	Author	Comment
2024-11-29	Me*****	Rejects every time I try to add money to my balance. States call bank. Bank doesn't know why it rejects. It shows it was withdrawn and immediately credited again. Live time availability of machines is wrong. It says 0 out of 0 available, no matter what. We have at least three washers and dryers on each floor. This app sucks.
Rejects every time I try to add money to my balance. States call bank. Bank doesn't know why it rejects. It shows it was withdrawn and immediately credited again. Live time availability of machines is wrong. It says 0 out of 0 available, no matter what. We have at least three washers and dryers on each floor. This app sucks.
2024-11-22	Ka*****	This app has made doing laundry fast and easier especially when the Internet in the area is messed up the app makes it so I can still pay for my laundry and use the machines. Another thing that's great about this app is it tells you when your laundry's done and if there are machines open or not. Definitely a must use if you live in a apartment building and the recommend this app!!
This app has made doing laundry fast and easier especially when the Internet in the area is messed up the app makes it so I can still pay for my laundry and use the machines. Another thing that's great about this app is it tells you when your laundry's done and if there are machines open or not. Definitely a must use if you live in a apartment building and the recommend this app!!