Reviews of TruU TOTAL Protect

By: TruU Inc.

List of user reviews and ratings for TruU TOTAL Protect

Total ratings

3.71 (Rating count: 446)

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Review summary

Users frequently report that the TruU Fluid Identity app suffers from glitches, crashes, and unreliable fingerprint authentication, leading to access and usability issues. Battery drain due to continuous background operation and problematic approval notifications further frustrate users. While the app has improved with recent updates and is appreciated for enhancing security, the overall experience remains marred by performance and usability problems.

Pros

Makes users feel safer using the app for work authentication.
Recent updates have improved the app's performance and appearance.
The technology is considered cool and modern by some users.

Cons

The app is glitchy and prone to crashing frequently.
Fingerprint authentication is unreliable and difficult to use on many devices.
Continuous background running causes noticeable battery drain.
Approval notifications are often unusable, preventing login.
The app is slow and causes frustration, leading to lost work time.

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User Reviews

Recent rating average: 1.00

All time rating average: 3.71

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75% (15)

Date	Author	Comment
2023-09-19	Al*****	every month it's a different error. now I'm getting a red x error every time I tap "Approve". don't even get to scan my finger. I try to scan the code, another "Unknown Error." companies are giving you guys too much money.
every month it's a different error. now I'm getting a red x error every time I tap "Approve". don't even get to scan my finger. I try to scan the code, another "Unknown Error." companies are giving you guys too much money.
2023-08-13	Ma*****	Very glitch prone, have to reset my phone to gain access to my profile from time to time.
Very glitch prone, have to reset my phone to gain access to my profile from time to time.
2023-07-18	Ga*****	Constant problem connecting devices
Constant problem connecting devices
2023-07-11	Tr*****	My company uses this app. I previously had a Galaxy Z Flip 3 and while the app worked, it was extremely slow to log in. I recently upgraded my phone to Galaxy Z Flup 4 and the app doesn't work. I reached out to my IT Support and they just told me to log in using the traditional method (username and password). 😆 They mentioned they've been having constant complaints for the app. Yikes!
My company uses this app. I previously had a Galaxy Z Flip 3 and while the app worked, it was extremely slow to log in. I recently upgraded my phone to Galaxy Z Flup 4 and the app doesn't work. I reached out to my IT Support and they just told me to log in using the traditional method (username and password). 😆 They mentioned they've been having constant complaints for the app. Yikes!
2023-04-24	Ar*****	Fingerprint sensor is not working on my mobile. The app is forcing to enroll using my fingerprint. There is no option to enroll using PIN or face scan. I am stuck for 4 days.
Fingerprint sensor is not working on my mobile. The app is forcing to enroll using my fingerprint. There is no option to enroll using PIN or face scan. I am stuck for 4 days.
2023-04-17	C *****	If I could give a 0 I would, is the most intrusive, useless authentication app I have tried. In less than 1 h I was asked around 4 times to scan the qr code/even to approve usage of the audio of my laptop!
If I could give a 0 I would, is the most intrusive, useless authentication app I have tried. In less than 1 h I was asked around 4 times to scan the qr code/even to approve usage of the audio of my laptop!
2023-02-27	ga*****	I absolutely loathe this app. My employer forces me to use it. I have had so many problems...battery drain, randomly stops working and I have to uninstall the app, un-enroll and re-enroll. I have had to do this so many times it is not funny. Even still, I get these popups non-stop throughout the day. I spend more time logging in than doing my job. I love my job but I am seriously considering finding a new one just because of this app. That's how terrible it is. I hope employers are listening!
I absolutely loathe this app. My employer forces me to use it. I have had so many problems...battery drain, randomly stops working and I have to uninstall the app, un-enroll and re-enroll. I have had to do this so many times it is not funny. Even still, I get these popups non-stop throughout the day. I spend more time logging in than doing my job. I love my job but I am seriously considering finding a new one just because of this app. That's how terrible it is. I hope employers are listening!
2023-02-21	J *****	When a notification gets pushed to approve device access there is no way to approve the request. As such, i cannot login.
When a notification gets pushed to approve device access there is no way to approve the request. As such, i cannot login.
2023-02-17	MJ*****	Constantly crashing. Makes simple things like logging onto VPN, a time-consuming, and frustrating process.
Constantly crashing. Makes simple things like logging onto VPN, a time-consuming, and frustrating process.
2023-01-07	Cr*****	One of the worst apps I've ever used. Endless calls with my IT department trying to get this to work. Overcomplicates instead of simplifies.
One of the worst apps I've ever used. Endless calls with my IT department trying to get this to work. Overcomplicates instead of simplifies.