Reviews of Trustee Plus | Wallet & Card

By: MIKEPAY INC App

List of user reviews and ratings for Trustee Plus | Wallet & Card

Total ratings

3.69 (Rating count: 5,428)

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Review summary

Users find Trustee Plus easy to use and suitable for crypto-related transactions with a convenient virtual card and good UX. However, there are recurring problems with customer support responsiveness and effectiveness, especially in resolving payment and account issues. Many users report difficulties completing KYC due to camera and document upload errors. High and unclear fees are a concern, along with app stability issues after updates and problems using the virtual card with payment services like Google Pay.

Pros

Easy to use with simple and innovative interface
Useful virtual crypto card with capability for shopping and ATM withdrawals
Works well for crypto transactions with good rates and fees
Good user experience and payment system
Reliable and stable for long-term users without major issues

Cons

Customer support is slow, unresponsive, and ineffective in resolving issues
Trouble with KYC process due to poor camera focus and document upload problems
High and unclear fees particularly for top-ups and conversions
App crashes or malfunction after updates on some devices
Issues with virtual card usage, including difficulties using Google Pay and transaction disputes

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User Reviews

Recent rating average: 3.60

All time rating average: 3.69

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31% (30)

Date	Author	Comment
2026-08-31	An*****	App doesn't work :/ a message was received to urgent address confirmation. but any attempt to do so result is cyclic error. Support suggestion reboot/restart/reconnect - failed. support wrote 'for some countries ,the App is temp unavailable' :/
App doesn't work :/ a message was received to urgent address confirmation. but any attempt to do so result is cyclic error. Support suggestion reboot/restart/reconnect - failed. support wrote 'for some countries ,the App is temp unavailable' :/
2026-08-22	Ol*****	Good
Good
2026-07-30	Al*****	2.5% - 3% total fees when paying in euro. Much more if you use UAH.
2.5% - 3% total fees when paying in euro. Much more if you use UAH.
2026-07-16	Pr*****	thank
thank
2026-06-05	Zo*****	Great
Great
2026-05-22	Ol*****	great and usability app
great and usability app
2026-05-13	Se*****	Installed becade they offer IBAN payments but unfortunately it is BS
Installed becade they offer IBAN payments but unfortunately it is BS
2026-04-28	Iv*****	the best
the best
2026-04-27	Al*****	support is good, Roman was helpful. It's easy to work with TrusteePlus in general
support is good, Roman was helpful. It's easy to work with TrusteePlus in general
2026-04-26	S *****	worst support. average answer time 30-60 minutes, irrelevant answers...
worst support. average answer time 30-60 minutes, irrelevant answers...