Reviews of Trusted Health

By: Trusted, Inc.

List of user reviews and ratings for Trusted Health

Total ratings

3.96 (Rating count: 224)

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Review summary

Users appreciate the app's convenience for notifications and paperless timekeeping, with improvements noted in recent updates. However, major frustrations include frequent app freezes and crashes during timesheet submissions, slow and unreliable messaging, complicated navigation with missing features compared to the web, limited job search filters, and persistent login problems. These multiple recurring issues significantly impact user experience and usability.

Pros

App is useful for receiving notifications and messaging to some extent.
Timekeeping feature eliminates need for paper timesheets.
Recent updates have made the app more efficient and easier to use.
Online platform allows submission of timesheets and job applications.
Personal profile and compliance can be accessed through the app to some degree.

Cons

The app is slow, often freezes, or crashes during timecard submission leading to repeated attempts.
Messaging within the app is very slow, sometimes causing booting off and delays.
Navigation is complicated and lacks features compared to the website, such as profile updates and job browsing filters.
Job search filters are limited; users want more sorting options like pay rate, hospital size, and broader location searches.
Login issues occur frequently with error messages, requiring password resets and hindering access.

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User Reviews

Recent rating average: 2.10

All time rating average: 3.96

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13% (8)

Date	Author	Comment
2024-10-07	An*****	This app is not reliable. I've applied for numerous jobs and it's stating that I've withdraw? How unprofessional??
This app is not reliable. I've applied for numerous jobs and it's stating that I've withdraw? How unprofessional??
2023-07-24	Je*****	The app is great for notifications etc. Timekeeping is another story though. An absolute nightmare. Every week when I try to upload a picture of my timecard, it either freezes (not often) or boots me off the app completely (weekly). I have to start the process all over again. This will happen at least 4-5 times before it is submitted. I've tried different days, times, and locations (for wifi) and it doesn't seem to make a difference. My submissions have been late a couple of times d/t this.
The app is great for notifications etc. Timekeeping is another story though. An absolute nightmare. Every week when I try to upload a picture of my timecard, it either freezes (not often) or boots me off the app completely (weekly). I have to start the process all over again. This will happen at least 4-5 times before it is submitted. I've tried different days, times, and locations (for wifi) and it doesn't seem to make a difference. My submissions have been late a couple of times d/t this.