Reviews of Tri-Rail

By: Tri-Rail App

List of user reviews and ratings for Tri-Rail

Total ratings

2.49 (Rating count: 1,080)

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Review summary

Users like the real-time updates and easy-to-use interface, plus an ad-free experience and in-app ticketing. However, recurring issues include outdated schedules, payment and ticketing failures, login problems, frequent crashes/bugs, and a perceived lack of timely maintenance and timetable updates, which together undermine reliability.

Pros

Real-time train updates and live tracker are helpful for tracking status.
Easy to use with useful information.
Ad-free experience (no ads).
In-app ticket purchasing is convenient when it works.
Some users report reliable performance over time.

Cons

Schedules are frequently outdated or incorrect and not updated promptly.
In-app ticketing and card payments often fail or require external support.
Account creation/login can be flaky or reset during setup.
App crashes and various UI bugs make usage unstable.
Maintenance and timely timetable updates appear to be lacking.

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User Reviews

Recent rating average: 1.90

All time rating average: 2.49

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78% (52)

Date	Author	Comment
2026-08-02	En*****	good overall. however sometimes the app can fail to display incoming trains leaving you without precise arrival times. unfortunate. other than that good.
good overall. however sometimes the app can fail to display incoming trains leaving you without precise arrival times. unfortunate. other than that good.
2026-07-26	Ye*****	Garbage app. Couldn't even create an account. I tried to save time by downloading this before the train and it was extremely frustrating.
Garbage app. Couldn't even create an account. I tried to save time by downloading this before the train and it was extremely frustrating.
2026-05-30	Ma*****	I do not like having to install this app when I need to check the schedule, because on the website I cant scroll or change the size of the table. Kind of a double whammy, since the app works but the schedule on the site (unreadable for me) seems to be the more reliable one. Tri-rail tickets are over-priced, why not giving back a little to the customer base by fixing small things like this?
I do not like having to install this app when I need to check the schedule, because on the website I cant scroll or change the size of the table. Kind of a double whammy, since the app works but the schedule on the site (unreadable for me) seems to be the more reliable one. Tri-rail tickets are over-priced, why not giving back a little to the customer base by fixing small things like this?
2026-05-06	25*****	Credit card detail saving always sets the state to Florida so if your credit card is registered in another state the saved payment information will be wrong. The app resets and dumps out my cart if I attempt to auto fill credit card details with Google pay.
Credit card detail saving always sets the state to Florida so if your credit card is registered in another state the saved payment information will be wrong. The app resets and dumps out my cart if I attempt to auto fill credit card details with Google pay.
2026-03-26	Do*****	Has some good features, like Live Tracker, but payments through the app are more complicated than they meed to be. If you have a virtual wallet and try to use it, it always resets and you have to start over. Very frustrating when you're trying to pay before train arrives. Also, their ticket machines at their stops only take exact change. Please start taking virtual wallets at the kiosks. I would make everyone's experience a lot smoother and less stressful.
Has some good features, like Live Tracker, but payments through the app are more complicated than they meed to be. If you have a virtual wallet and try to use it, it always resets and you have to start over. Very frustrating when you're trying to pay before train arrives. Also, their ticket machines at their stops only take exact change. Please start taking virtual wallets at the kiosks. I would make everyone's experience a lot smoother and less stressful.
2026-03-25	Ja*****	reliable at first before it began to stop taking my payments for some arbitary reason. expect billing issues
reliable at first before it began to stop taking my payments for some arbitary reason. expect billing issues
2026-02-26	Ma*****	app worked until the last month
app worked until the last month
2026-02-14	Ji*****	The schedule is always wrong, use the website instead
The schedule is always wrong, use the website instead
2025-12-14	An*****	easy to use and great info
easy to use and great info
2025-11-13	Ra*****	can't copy paste info. address field doesn't work.
can't copy paste info. address field doesn't work.