Reviews of Tri-Rail

By: Tri-Rail

List of user reviews and ratings for Tri-Rail

Total ratings

2.42 (Rating count: 1,075)

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Review summary

Users like the real-time updates and easy-to-use interface, plus an ad-free experience and in-app ticketing. However, recurring issues include outdated schedules, payment and ticketing failures, login problems, frequent crashes/bugs, and a perceived lack of timely maintenance and timetable updates, which together undermine reliability.

Pros

Real-time train updates and live tracker are helpful for tracking status.
Easy to use with useful information.
Ad-free experience (no ads).
In-app ticket purchasing is convenient when it works.
Some users report reliable performance over time.

Cons

Schedules are frequently outdated or incorrect and not updated promptly.
In-app ticketing and card payments often fail or require external support.
Account creation/login can be flaky or reset during setup.
App crashes and various UI bugs make usage unstable.
Maintenance and timely timetable updates appear to be lacking.

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User Reviews

Recent rating average: 2.00

All time rating average: 2.42

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78% (50)

Date	Author	Comment
2026-05-06	25*****	Credit card detail saving always sets the state to Florida so if your credit card is registered in another state the saved payment information will be wrong. The app resets and dumps out my cart if I attempt to auto fill credit card details with Google pay.
Credit card detail saving always sets the state to Florida so if your credit card is registered in another state the saved payment information will be wrong. The app resets and dumps out my cart if I attempt to auto fill credit card details with Google pay.
2026-03-26	Do*****	Has some good features, like Live Tracker, but payments through the app are more complicated than they meed to be. If you have a virtual wallet and try to use it, it always resets and you have to start over. Very frustrating when you're trying to pay before train arrives. Also, their ticket machines at their stops only take exact change. Please start taking virtual wallets at the kiosks. I would make everyone's experience a lot smoother and less stressful.
Has some good features, like Live Tracker, but payments through the app are more complicated than they meed to be. If you have a virtual wallet and try to use it, it always resets and you have to start over. Very frustrating when you're trying to pay before train arrives. Also, their ticket machines at their stops only take exact change. Please start taking virtual wallets at the kiosks. I would make everyone's experience a lot smoother and less stressful.
2026-03-25	Ja*****	reliable at first before it began to stop taking my payments for some arbitary reason. expect billing issues
reliable at first before it began to stop taking my payments for some arbitary reason. expect billing issues
2026-02-26	Ma*****	app worked until the last month
app worked until the last month
2026-02-14	Ji*****	The schedule is always wrong, use the website instead
The schedule is always wrong, use the website instead
2025-12-14	An*****	easy to use and great info
easy to use and great info
2025-11-13	Ra*****	can't copy paste info. address field doesn't work.
can't copy paste info. address field doesn't work.
2025-10-23	Di*****	I haven't had any trouble with this app, I have been using it for over a year and there is nothing wrong with the app. No ads at all, super reliable.
I haven't had any trouble with this app, I have been using it for over a year and there is nothing wrong with the app. No ads at all, super reliable.
2025-10-05	Da*****	This service is not good.
This service is not good.
2025-10-04	Al*****	everytime I come to the fort lauderdale airport station there is a lady worker there who is so stuck up and disrespectful to everyone talking down and acting like she owns tri rail makes the experience horrible everytime I come across her the app is fine
everytime I come to the fort lauderdale airport station there is a lady worker there who is so stuck up and disrespectful to everyone talking down and acting like she owns tri rail makes the experience horrible everytime I come across her the app is fine